Calvin Thorne

Vancouver,BC

Summary

Experienced restaurant Manager with a strong background in the hospitality industry, seeking a position to utilize extensive expertise.

Former corporate trainer and manager at Red Robin, excelling in restaurant operations, team leadership, and customer service.

Served as operations manager in the coffee sector, honing skills in overseeing daily operations and optimizing processes. Comprehensive understanding of food and beverage management, eager to bring expertise in driving success and innovation to a new team.

Reliable team player committed to building high-performing teams.

Work History

Operations Manager

Blenz Coffee

Reduce average operational costs per location by 8% through improved processes and supplier negotiations within the first year.
Achieve a franchisee satisfaction score of 90% or higher in annual surveys.
Implement a comprehensive training program that results in a 30% increase in employee retention rates within the first year.
Achieve a 95% certification rate for all employees across all locations within six months of implementing the new training program.

Affiliate Marketing Strategist

Self-employeed

Achieved a remarkable 75% placement rate for candidates within Fortune 1000 companies, translating into an average 20% boost in revenue for affiliated programs.
Increased affiliate program retention rates by an impressive 30% through personalized coaching and mentorship, resulting in a 15% upswing in long-term profitability.
Cultivated and maintained a robust network of over 200 industry professionals, contributing to a remarkable 40% improvement in candidate placement and program growth.
Slashed recruit onboarding time by 25% by introducing innovative training techniques, facilitating quicker candidate success and revenue generation.
Pioneered the creation of a performance-based incentive program, leading to a 20% increase in candidate engagement and revenue contributions.

Assistant Restaurant Manager

Boondocks

Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
Optimized table turnover rates by training staff on efficient service techniques and refining seating arrangements for peak hours.
Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
Coordinated private events, working closely with clients to ensure their vision was executed flawlessly while maximizing profitability for the restaurant.

Senior Corporate Trainer, Red Robin Corporation

Red Robin Group

Extensive experience managing and overseeing the planning and training process of new restaurant openings on a regional level.
Established professional development opportunities for staff members, encouraging continuous learning beyond initial job requirements or responsibilities.
Led the redesign of existing courses for optimal effectiveness based on employee feedback surveys and data analysis results.
Partnered with Operations to advise on Management team selection and train and develop a strong bench of Training Coordinators
Worked closely with Team Directors and Field Leaders in operations to prepare them for a world-class training experience at every new restaurant opening
Collaborate with Franchisees to ensure that the new restaurant opening process is seamless and successful

Skills

Team Leadership
Operations Management
Staff Training
Staff Management

Staff Development
Customer Relationship Management
Strategic Planning
Client Relations

Timeline