Calvin Pham
Mississauga
Summary
Detail-oriented and highly motivated professional with experience in healthcare administration, customer service, and data management. Proficient in Epic EHR and Sectra, with intermediate SQL and Excel skills and a foundational understanding of Python and machine learning. Strong analytical, organizational, and communication skills, with a passion for health policy and informatics.
Overview
4
4
years of professional experience
Work History
Senior Administrative Service Clerk
Credit Valley Hospital
05.2024 - Current
- Managed patient records in the Epic EHR system, ensuring accuracy and up-to-date information.
- Entered and verified medical requisitions for lab tests, imaging, and diagnostics in Epic.
- Coordinated with physicians, nurses, and healthcare staff to streamline patient preparation for CT scans, ensuring all pre-scan requirements were met.
- Utilized Sectra to scan, upload, and securely share patient documents, ensuring timely access for the medical team.
Sales Associate
Nike
05.2022 - 02.2024
- Demonstrated expert product knowledge and assisted customers in purchasing decisions.
- Consistently ranked in the top 5% of sales associates exceeded monthly sales targets.
- Cooperated with team members to uphold standards of the sales floor, including organization of products, and restocking of inventory.
- Set a standard for exceptional customer service, led by example, and encouraged a customer-based approach among team members.
Sales Associate
Puma
12.2021 - 04.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions regarding sizing, accessories, and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Cashier
Dollarama
10.2020 - 11.2021
- Welcomed customers upon entry creating a friendly environment.
- Accurately explaining customer questions regarding merchandise and offering advice on products.
- Vast knowledge of job protocols: trained many new employees on customer service and job procedures.
- Operated cash register transactions with excellent accuracy levels.
Education
Bachelor of Arts - Health Policy & Informatics
York University
Toronto, ON04-2026
High School Diploma -
St Joseph Secondary School
Mississauga, ON06-2020
Skills
- Electronic Health Records: Epic, Sectra
- Data Management & Analysis: SQL (Intermediate), Excel (Intermediate), Power BI (Intermediate)
- Programming & Machine Learning: Python (Intermediate, Learning ML)
- Healthcare Administration: Patient Workflow Coordination, Documentation Management
- Customer Service & Sales: Retail Sales, Team Collaboration, Product Knowledge
Timeline
Senior Administrative Service Clerk
Credit Valley Hospital
05.2024 - Current
Sales Associate
Nike
05.2022 - 02.2024
Sales Associate
Puma
12.2021 - 04.2022
Cashier
Dollarama
10.2020 - 11.2021
Bachelor of Arts - Health Policy & Informatics
York University
High School Diploma -
St Joseph Secondary School
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