Summary
Overview
Work History
Education
Skills
awards
Hobbies and Interests
Timeline
Generic

Calvin Okada

Rocklin

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

5
5
years of professional experience

Work History

AT&T Store Rep/Manager On Duty

AT&T
05.2022 - 05.2023
  • Offered excellent customer service.
  • Found the needs of customers as well as needs the customer was unaware that they had.
  • Tasked with taking over managerial roles when managers were unavailable.
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.

Victra Store Manager

Victra
08.2020 - 05.2022
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Victra Store Representative

Victra
06.2019 - 08.2020
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Increased store revenue through effective product recommendations and upselling techniques.
  • Maintained a visually appealing sales floor by organizing merchandise displays and restocking shelves efficiently.
  • Contributed to inventory management, conducting regular stock checks and ensuring accurate records.
  • Supported team members in achieving sales goals, collaborating on strategies and sharing best practices.

Dairy Box

Holiday Market
07.2018 - 06.2019
  • Responsible for facing and stocking the entire dairy department.
  • Improved customer satisfaction by efficiently bagging groceries and assisting with loading items into vehicles.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

Calculus 1, Calculus 2, Chemistry A, Chemistry B, General Ed classes - Business Administration

Sierra College
Rocklin, CA
08.2025

Honors English, Ap Calculus, Honors Physics, Ap Government and Economics, Ap Chemistry -

Forest Lake Christian
Auburn, CA
06.2018

Skills

  • Scheduling Proficiency
  • Staff Training and Development
  • Technical Knowledge
  • Budgeting Expertise
  • Sales and Marketing
  • Inventory management

awards

  • Number one small business seller for Victra multiple months in a row.
  • Lead store in contribution multiple pay periods in a row.
  • Surpassed many more tenured reps at Victra to obtain the Store Manager position.
  • Number one seller for AT&T 3 months in a row.
  • Youngest store manager at Victra.
  • Manager on duty at AT&T

Hobbies and Interests

Weightlifting

Cars

Hiking

Music Appreciation

Timeline

AT&T Store Rep/Manager On Duty

AT&T
05.2022 - 05.2023

Victra Store Manager

Victra
08.2020 - 05.2022

Victra Store Representative

Victra
06.2019 - 08.2020

Dairy Box

Holiday Market
07.2018 - 06.2019

Calculus 1, Calculus 2, Chemistry A, Chemistry B, General Ed classes - Business Administration

Sierra College

Honors English, Ap Calculus, Honors Physics, Ap Government and Economics, Ap Chemistry -

Forest Lake Christian

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