Calvin Nicholl
Hamilton,ON
Summary
Forward-thinking team leader, skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Manager of Operations
Bienenstock Natural Playgrounds
07.2023 - 04.2024
- Streamlined operational processes for production and installation by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery across Canada and the US.
- Developed strong relationships with suppliers, resulting in reduced costs and higher-quality products.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
Operations Manager of Construction
GreenCollar Landscaping
03.2022 - 06.2023
- Enhanced project efficiency by streamlining construction processes and implementing time-saving techniques.
- Reduced overall project costs through careful resource management and procurement strategies.
- Improved team productivity by fostering a collaborative work environment and providing guidance on best practices.
- Ensured timely completion of projects by closely monitoring progress and adjusting schedules as needed.
- Boosted team morale through effective communication, clear expectations setting, and regular recognition of achievements.
- Managed budgets effectively to minimize financial risks and optimize resources allocation for maximum impact.
General Manager
Green Thumb Landscaping - A Company Of CSL Group
11.2020 - 03.2022
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in an over 30% increase in revenue as well as profit in the first year, making it the biggest year in the companies 50 year history.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Project Manager
CSL Group Ltd.
04.2018 - 11.2020
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Sales and Account Manager
CSL Group Ltd.
02.2013 - 03.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate services based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly to provide a seamless service.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our service offerings.
- Achieved or broke monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of service knowledge.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Construction Worker
CSL Group Ltd.
09.2012 - 02.2013
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Increased safety awareness through conducting regular training sessions for staff and implementing best practices on the job site.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
- Reduced material waste by accurately calculating requirements and optimizing usage throughout the project lifecycle.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
Carpenter
Cedar Springs Landscaping - A Company Of CSL Group
03.2011 - 08.2012
- Improved project efficiency by accurately interpreting blueprints and executing carpentry tasks according to specifications.
- Enhanced client satisfaction by consistently meeting project deadlines and maintaining high-quality craftsmanship in all carpentry work.
- Reduced material waste by precisely measuring, cutting, and assembling lumber for various construction projects.
- Collaborated with other skilled tradespeople to ensure seamless integration of carpentry work within larger construction projects.
- Increased safety on job sites by diligently following industry best practices and OSHA guidelines during all carpentry tasks.
Restaurant Owner
Seven Windows Restaurant And Lounge
12.2006 - 02.2011
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
Education
Hotel, Resort And Restaurant Management
Rangiora College
New ZealandFirst Aid And CPR Certified
Compliance Trained
Commerical Vehicle Operator's Registation (CVOR)
Sales Mastery Program
Sandler Sales Training
Skills
- Logistics Management
- Performance Improvement
- Quality Assurance
- Revenue Generation
- Customer Retention
- Employee Development
- Relationship Building
- Sound Judgment
- Effective leader
Languages
English
Timeline
Manager of Operations
Bienenstock Natural Playgrounds
07.2023 - 04.2024
Operations Manager of Construction
GreenCollar Landscaping
03.2022 - 06.2023
General Manager
Green Thumb Landscaping - A Company Of CSL Group
11.2020 - 03.2022
Project Manager
CSL Group Ltd.
04.2018 - 11.2020
Sales and Account Manager
CSL Group Ltd.
02.2013 - 03.2018
Construction Worker
CSL Group Ltd.
09.2012 - 02.2013
Carpenter
Cedar Springs Landscaping - A Company Of CSL Group
03.2011 - 08.2012
Restaurant Owner
Seven Windows Restaurant And Lounge
12.2006 - 02.2011
Hotel, Resort And Restaurant Management
Rangiora College
First Aid And CPR Certified
Compliance Trained
Commerical Vehicle Operator's Registation (CVOR)
Sales Mastery Program
Sandler Sales Training