Calvin McCarthy
Long Beach,CA
Summary
Hospitality professional with record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving, valued by employers in field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
VOLUNTEER
Mexico Mission Project
06.2019 - Current
- Organized fundraisers through the Sleepy Hollow Presbyterian church to fund construction materials and trip expenses
- In Groups of 20 planned and built four complete living dwelling structures in Tijuana Mexico for the less fortunate
Food And Beverage
Hyatt Regency Incline Village
05.2023 - 07.2024
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked mostly in our cafe and to go service which entailed amenity delivery, food prep/delivery and making coffee.
- Passionate about learning the hospitality business and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Forbes Trained
RESTAURANT HOST
The Cheesecake Factory
06.2022 - 08.2022
- Helped FOH team members, maintaining positive working relationships
- Engaged with guests to maximize satisfaction with food and service
- Maintained clean and neat workplace and dining room area
- Helped bus tables and ran food patrons during high volume periods
- Answered phone calls to take reservations and address guest questions and concerns
BARBACK/BUSSER
Deer Park Villa
06.2022 - 08.2022
- Hosted weddings and other special events typically with over 200 guests
- Worked in a fast-paced environment with a quick and inflexible schedule
- Assisted bartender in making drinks, prepping, and restocking bar
- Addressed customer questions and requests and directed guests to appropriate facility locations
- Assisted wedding planner in event logistics
- Trained any new bus and barback staff
CLERK
Andronico's
02.2021 - 07.2021
- Completed data entry tasks with strong focus on accuracy and data integrity
- Resolved disputes to support customer satisfaction
- Carried out price checks and answered customer questions
- Kept store front end clean and organized
- Trained newly hired clerks regarding store policies and customer service practices
COURTESY CLERK
Safeway
03.2020 - 07.2020
- Packaged and carried out purchased items to customer vehicles
- Answered customer questions and directed patrons to appropriate store locations according to needs
- Retrieved carts for customers from parking lots and storage areas
- Kept store front end clean and organized
- Trained newly hired clerks regarding store policies and customer service practices
Education
University of Colorado -
University of Colorado
Boulder, Colorado05.2025
Highschool -
Sir Francis Drake
San Anselmo, California05.2021
Skills
- Active Listening and Communication
- Hospitality Support
- Server Support
- Conflict and Complaint Resolution
- Event Planning
- Restaurant Operation
- Social Media Production And Promotion
- Construction
Certification
Food Handlers License
Awards
- Team Captain, Sir Francis Drake Cross Country, 2019 & 2020 seasons
- Team Captain, Sir Francis Drake Track & Field, 2020 & 2021 seasons
- MVP, Sir Francis Drake Cross Country, 06/01/21
Leadership Experience
- Student Leadership, Sir Francis Drake ASB, 3 Years, 08/01/22, 05/31/25
- Leadership Crew, University of Colorado, Assisted orientation for incoming freshman, 08/01/21
Timeline
Food And Beverage
Hyatt Regency Incline Village
05.2023 - 07.2024
RESTAURANT HOST
The Cheesecake Factory
06.2022 - 08.2022
BARBACK/BUSSER
Deer Park Villa
06.2022 - 08.2022
CLERK
Andronico's
02.2021 - 07.2021
COURTESY CLERK
Safeway
03.2020 - 07.2020
VOLUNTEER
Mexico Mission Project
06.2019 - Current
Highschool -
Sir Francis Drake
University of Colorado -
University of Colorado
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