Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Calvin Fernando

Sacramento

Summary

Dynamic and disciplined Owner/Operator Truck Driver at Zayaan Transport LLC, recognized for achieving zero accidents through exceptional safe driving practices and DOT compliance. Proven ability to foster customer relations and streamline operations, enhancing service delivery and efficiency. Adept at planning optimal routes while maintaining professionalism and effective communication.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

15
15
years of professional experience

Work History

Owner/Operator Truck Driver

Zayaan Transport LLC
09.2024 - Current
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
  • Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
  • Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
  • Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.


Transporter

Uber And Lyft
08.2016 - Current
  • Warmly greeted patients and visitors and made each feel welcome.
  • Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
  • Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Maintained vehicle safety standards through regular inspections and adherence to maintenance protocols.

Ticket Agent

Air India
03.2020 - 03.2022
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Assisted with development and implementation of new ticketing policies for enhanced service delivery.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Monitored ticket sales and provided detailed reports to management.
  • Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
  • Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
  • Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
  • Verified passenger identification and processed required travel documents for smooth boarding procedures.
  • Streamlined the check-in process for faster boarding times and improved passenger experience.
  • Kept passengers informed about flight status updates via timely announcements and personal interactions.
  • Facilitated group bookings for corporate clients or large parties, ensuring seamless coordination of travel arrangements.
  • Maintained up-to-date knowledge of airline policies, procedures, and promotions to provide accurate information to customers.
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
  • Collaborated with airline staff to address flight delays or cancellations, minimizing inconvenience for passengers.
  • Utilized strong communication skills to resolve disputes among passengers regarding seating assignments or luggage issues.
  • Reviewed tickets, identification, and passports to verify traveler identity.
  • Directed passengers to correct airport terminal locations.
  • Checked baggage at gate and loaded onto ramp.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Phone and Computer Technician

NETI SYSTEM LLC
12.2014 - 08.2016
  • Assisted customers in setting up new devices after repairs were completed, ensuring smooth transitions back into daily use without further complications.
  • Mentored junior technicians, providing guidance on best practices for effective troubleshooting and repair procedures.
  • Consistently met or exceeded performance metrics in a high-volume repair environment.
  • Enhanced customer satisfaction by efficiently diagnosing and resolving phone and computer issues.
  • Developed comprehensive troubleshooting guides to streamline diagnostic procedures for technicians.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed and configured operating systems and applications.




Stocker

99 Cents Only Stores Llc
02.2013 - 11.2014
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
  • Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
  • Aided in training new team members on best practices for stocking procedures and inventory management systems.
  • Stocked designated items on shelves, end caps and displays.
  • Greeted store customers and discussed needs.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Managed timely and effective replacement of damaged or missing products.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Followed orders precisely for correct items, sizes and quantities.


Stock Controller

KP International Market
12.2012 - 11.2014
  • Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
  • Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
  • Supported sales team by ensuring product availability, contributing to higher customer satisfaction rates.
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Received new stock and input values into computer system.
  • Greeted customers and directed to requested products.
  • Kept work areas neat, clean and free from debris.
  • Maintained store assets with effective loss prevention strategies.
  • Picked and packed order items.
  • Recorded daily activities for inventory control.

Sales Manager's Assistant

Play Back Video
04.2010 - 11.2012
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Established administrative work procedures to track staff's daily tasks.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Education

High School Diploma -

Newtown High School
Elmhurst, NY
07-2012

Skills

  • DOT compliance
  • Professionalism and work ethic
  • Safe driving practices
  • Self-motivation and discipline
  • Decision-making
  • Truck loading and unloading
  • Customer relations
  • GPS navigation systems
  • Assisting customers
  • Paperwork coordination
  • Planning
  • Effective communication
  • Time management
  • Safe driving

Languages

English
Full Professional
Sinhalese
Native or Bilingual
Tamil
Limited Working

Timeline

Owner/Operator Truck Driver

Zayaan Transport LLC
09.2024 - Current

Ticket Agent

Air India
03.2020 - 03.2022

Transporter

Uber And Lyft
08.2016 - Current

Phone and Computer Technician

NETI SYSTEM LLC
12.2014 - 08.2016

Stocker

99 Cents Only Stores Llc
02.2013 - 11.2014

Stock Controller

KP International Market
12.2012 - 11.2014

Sales Manager's Assistant

Play Back Video
04.2010 - 11.2012

High School Diploma -

Newtown High School

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