Calvin Dalton
Fortuna
Summary
Results-driven manager with over 20 years at Clydes Towing, emphasizing safety compliance and customer service. Proven ability to streamline operations and enhance team performance in a fast-paced towing environment.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
Manager
Clydes Towing
fortuna
09.2005 - Current
- Coordinated towing requests and assigned trucks to drivers efficiently.
- Communicated with customers to provide timely updates on service status.
- Utilized dispatch software to track vehicle locations and job progress.
- Managed daily dispatch operations for a busy towing service.
- Resolved customer inquiries and complaints with professionalism and care.
- Operated tow truck to assist stranded vehicles and transport them safely.
- Documented towing activities accurately for record-keeping and reporting purposes.
- Trained new drivers on operational protocols and best safety practices on the road.
- Transported vehicles from accident scenes to repair shops or storage lots.
Skills
- Dispatch management
- Customer service
- Vehicle recovery
- Safety compliance
- Record keeping
- Equipment maintenance
- Mechanical troubleshooting
- Mechanical repair
- Preventive Maintenance
- Metal fabrication
- Welding techniques
Certification
Towing certification renewed every 5 years
Timeline
Manager
Clydes Towing
09.2005 - Current