Calvin Barraza
Hawthorne
Summary
Customer service professional with expertise in detail-oriented service delivery and efficiency. Skilled in coaching employees on conflict resolution and enhancing customer satisfaction through effective communication. Recognized as a Lead Customer Service Representative with a focus on process optimization and customer relationship management. Proven ability to thrive in fast-paced environments while maintaining high-quality work and adaptability to change.
Overview
7
7
years of professional experience
Work History
Lead Customer Service Representative
Envoy Air Inc.
Los Angeles
10.2022 - Current
- Monitored team performance and provided feedback for improvement.
- Coordinated with other departments to ensure a smooth workflow across all channels of communication.
- Identified opportunities to enhance customer satisfaction levels through process improvements.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Relayed work orders, messages or information using telephones or two-way radios.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Received or prepared work orders.
- Addressed questions, problems or requests for service or equipment.
Dispatcher
LSG Sky Chefs
Los Angeles
06.2018 - 09.2022
- Monitored driver performance, evaluated customer feedback and provided guidance to ensure quality service delivery.
- Coordinated and monitored the daily route assignments of drivers.
- Responded quickly to emergency situations involving drivers or vehicles as they arise.
- Responded to customer messages in regards to delivery issues.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
Education
High School Diploma -
Centinela Valley Independent Study School
Lawndale, CA06-2018
Skills
- Team leadership
- Performance monitoring
- Customer relationship management
- Conflict resolution
- Communication skills
- Quality assurance
- Dispatch coordination
- Multitasking and organization
- Technical aptitude
- Workflow prioritization
- Schedule coordination
- Decision-making
- Critical thinker
Affiliations
- Baseball
- Travelling
- Music Festivals
- Games
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Lead Customer Service Representative
Envoy Air Inc.
10.2022 - Current
Dispatcher
LSG Sky Chefs
06.2018 - 09.2022
High School Diploma -
Centinela Valley Independent Study School
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