Calvin Amell
Ottawa,ON
Summary
A passionate Sales, Business Development and Customer Service leader with over 20 years' experience in relationship management in many areas including energy, finance and sports industries. Strengths include profit & loss responsibility, sales, integrity, adaptability, leadership and problem solving. Skilled in providing exceptional customer service and employee development. Able to work effectively with senior management across internal and external business units, bringing together teams to cooperatively meet organizational goals. A dedicated and highly versatile leader motivated by new challenges and any opportunity to improve the customer experience. Highly effective mentor driven to assess individual and group performance. Successful in meeting/exceeding sales target, while striving for continual improvement. Talented in business process improvement, public presentations and sales strategies.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business Development Director
OTTAWA SPORTS & ENTERTAINMENT GROUP
01.2019 - Current
- Corporate Partnerships – Sports Business Operations Accountable for monthly revenue target reporting
- Led cross-functional department discussions to change internal strategies
- Maintained meticulous client notes in Salesforce system
- Exceeded quotas consistently through new account penetration and territory expansion
- Managed existing partnerships and informed potential partners about key business developments
- Coordinated meetings, calls and communications between management and clients throughout sales process
- Developed growth plans by identifying key clients, key targets and priority service lines
- Handled client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Senior Manager
OTTAWA SPORTS & ENTERTAINMENT GROUP
01.2013 - 01.2019
- Collaborated with cross-functional team members to build and execute development plans
- Supported objectives, checkpoints and timelines, managing team members to meet project tasks and expectations
- Provided operational updates to executive team
- Worked cross-functionally with marketing, sales and finance departments
- Used data and analytics to diagnose trends and link to business performance outcomes
- Developed business plans to incorporate growth, modernization and cost structure improvement
- Represented company professionally when engaging with external and internal stakeholders and constituencies
- Utilized networking skills to develop new relationships with key organizations across Canadian communities
- Monitored trends to identify untapped market gaps where partnerships would prove crucial.
Senior Account Manager
OTTAWA 67
01.2008 - 01.2013
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Collaborated with customers to develop strategic business and account plans
- Researched and secured new accounts within assigned territory to increase sales and profitability
- Exceeded sales goals for accounts by upselling products to existing customers
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions
- Reached out to accounts to measure customer satisfaction and increase revenue
- Established, documented and implemented account management processes and procedures
- Worked closely with executive team to outline company goals and transfer goals to account holders.
Managing Partner
SWIFTTRADE SECURITIES
01.2000 - 01.2007
- Maintained customer relations and coordinated promotions to increase and create new revenue
- Reviewed daily and overall financials to ensure profitability
- Interpreted laws, rulings and regulations for individuals and businesses
- Drove development of brand identity, tone and guidelines to maximize marketing initiatives
- Tracked news on major corporations and investigated potential actions and impacts on market
- Devised effective strategies to address market changes and take advantage of dynamic conditions
- Performed monthly reviews of team workflows to look for areas in need of improvement
- Maintained open communication and productive collaboration between internal department representatives
- Mentored junior traders on strategies and best practices
- Reported on monthly trading activity and volumes for management teams
- Prepared and presented customer educational programs to engage and retain clients
- Partnered with management to conduct individual training needs analysis for required coaching and training
- Explained goals and expectations required of trainees.
Education
Bachelor of Arts - Economics
Carleton University
Ottawa, ON05.2004
Skills
- Client retention
- Client prospecting
- Strategic planning
- Issue management
- Contract negotiation
- Account management
- Proposal development
- Excellent sales techniques
- Team building
- Training and Mentoring
Certification
Gavin Roth - Sales Training
The Aspire Group - Sales Training
B2B Sales Foundations
How to sell on value, not price
Sandler Sales Training
Timeline
Business Development Director
OTTAWA SPORTS & ENTERTAINMENT GROUP
01.2019 - Current
Senior Manager
OTTAWA SPORTS & ENTERTAINMENT GROUP
01.2013 - 01.2019
Senior Account Manager
OTTAWA 67
01.2008 - 01.2013
Managing Partner
SWIFTTRADE SECURITIES
01.2000 - 01.2007
Bachelor of Arts - Economics
Carleton University
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