Detail-Oriented Administrative Support with experience preparing client invoices and quotes and providing customer service professionally, ethically, and efficiently, to ensure the highest possible service levels. An expert data-driven individual with exemplary time management and relationship building skills. Committed to creating an equitable world that supports diversity and encourages inclusion. Interested in the Administrative Coordinator position at Evenings and Weekends Consulting where attention to detail and excellent coordinative skills can be utilized.
Hi, I’m
Calrie Williams
Administrative Support Officer
Scarborough,Ontario
Summary
Overview
5
years of professional experience
5
years of post-secondary education
Work History
Centennial CollegeScarborough, ON
Procurement Administrative Support
06.2022 - Current
Job overview
- Managed time efficiently in order to complete all tasks within deadlines.
- Coordinated and supported procurement service activities to internal and external clients to ensure the integrity and compliance of Centennial College's purchasing systems.
- Supported buyers with troubleshooting and responding to communications within the College community with related purchase orders issues.
- Scrutinized purchase requisitions to ensure compliance with procurement policies and procedures and create purchase orders while adhering to standard processing times.
- Maintained spreadsheets/databases to track procurement activities and file purchase orders, contracts, and banking information in SharePoint and a shared drive.
- Performed comprehensive verification of vendor information associated with HST and banking (EFT) and updating vendor database.
- Collaborated with Procurement team to generate Procurement Activity Report for Ministry of Public and Business Service Delivery.
- Training of new hires and development of training schedules.
- Developed Process Maps and Flowcharts outlining individual steps within a process and identifying task owners in the Procurement process.
Active Home CentreKingston, Jamaica
Customer Service Representative
06.2015 - 04.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained and mentored Junior Customer Service Representatives and Store Supports and provided product and policy knowledge development of new hires.
- Created and processed invoices, payments and refunds and achieved monthly invoicing targets.
- Managed accounts for major projects for both Corporate and retail clients.
- Coordinated and managed the logistics of goods from purchase to delivery.
- Offered advice and assisted customers by providing product and service information and resolving any arising issues, paying attention to special needs or wants.
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
Education
Centennial College of Applied Arts And TechnologyScarborough, ON
Graduate Certificate from Project Management
01.2023 - 08.2023
University Overview
University of The West IndiesKingston, Jamaica
Bachelor of Science from Management Studies & Marketing
09.2017 - 05.2022
University Overview
Skills
Excellent communication skills, written, electronic and verbal
undefinedTimeline
Centennial College of Applied Arts And Technology
Graduate Certificate from Project Management
01.2023 - 08.2023
Procurement Administrative Support
Centennial College
06.2022 - Current
University of The West Indies
Bachelor of Science from Management Studies & Marketing
09.2017 - 05.2022
Customer Service Representative
Active Home Centre
06.2015 - 04.2022
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