Callum McManus
Kelowna
Summary
Dynamic Barista/Server with proven expertise in cash handling and strong communication skills, honed at J's Cafe and Palgong Tea. Excelled in staff training, enhancing team performance by implementing effective training and auditing procedures. Known for creating personalized customer experiences, boosting satisfaction and sales. Demonstrates exceptional time management and multitasking abilities in fast-paced environments.
Overview
2
2
years of professional experience
Work History
J's Cafe
Barista / Server
08.2024 - Current
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Enhanced cash handling accuracy by implementing stringent auditing procedures and staff training initiatives.
Palgong Tea
Barista / Server
04.2023 - 07.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Listened carefully to customer requests and created persona lized, delicious beverages, which improved sales.
Education
High School Diploma -
Kelowna Secondary School
Kelowna, BC06-2024
Skills
- Cash handling expertise
- Strong communication skills
- Time management mastery
- Staff training and development
- Goal setting supervision
- Team leadership experience
- Customer service
- Multitasking Abilities
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
J's Cafe
Barista / Server
08.2024 - Current
Palgong Tea
Barista / Server
04.2023 - 07.2024
High School Diploma -
Kelowna Secondary School
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