Callum MacDonald
Oakville,Ontario
Overview
10
10
years of professional experience
Work History
Operations Team Member
WS Audiology
07.2023 - Current
- Receive daily shipments and sort product to ensure they are sent to the correct team members
- Enter customer repair orders into Infor, confirming all information is accurate before processing
- Create Salesforce cases to track orders and follow up on any customer concerns
- Communicate with customer service through Microsoft teams and Salesforce to clarify any potential issues before shipping
- Complete customer orders through Infor, package, and ship products through ICS Courier
Marketing and Events Coordinator
GO Sales
12.2022 - 06.2023
- Developed and maintained effective working relationships with property managers and building owners
- Planned and worked lobby events at condos and small businesses to promote and sell TELUS products
- Created unique events for specific occasions or locations to more effectively market TELUS to the target demographic
- Sold TELUS products door-to-door in condos and townhouse stratas
Delivery Driver/ Warehouse Associate
Speers Flooring
04.2021 - 12.2021
- Received customer orders, loaded material from warehouse, drove material to customer location, and delivered order based on customer preference
- Maintained and watched over warehouse, organizing customer orders and loading material for customers who came to pick up
- Dealt with suppliers by handling the pick-ups or returns for certain orders
Urban Forestry
Town Of Oakville
04.2019 - 09.2019
- Responsible for the maintenance of roadside trees through mulching and watering
- Identify and report any at risk trees
- Proficient operation of town vehicle and trailer
- Trained and certified in traffic control and backing vehicle awareness
Customer Service Representative
First Canadian Title
04.2018 - 09.2018
- Receive and process orders for title insurance by phone, fax, and internet
- Educate customers on title insurance and the various products FCT offers and distribute information packages
- Address and advise lawyers on any issues relating to their specific files
- Liaise with the underwriting department to determine coverage for files
Yardman
Van Dongen's Garden Centre
04.2017 - 09.2017
- Acquired knowledge on tree species and the specific traits of these species in order to be able to inform customers
- Worked with customers to help them find what they're looking for, by educating them on the relevant products
- Worked with heavy machinery loaders to organize skid shipments as well as load customers vehicles with bulk product as required
Cashier
Sobeys
07.2014 - 03.2016
- Completed cash reconciliation for the front end of the store without issue
- Greeted and assisted customers to locate and finalize purchases
- When requested, maintained and organized storefront and employee area
Education
Bachelor of Commerce - Marketing Management
University of Guelph
Guelph, ON04.2021
Skills
- Extensive experience working with customers and ensuring their satisfaction
- Adaptable to quickly gain new knowledge as required
- Strong team player, always willing to collaborate
- Efficient and capable of multitasking in a fast-paced environment
Timeline
Operations Team Member
WS Audiology
07.2023 - Current
Marketing and Events Coordinator
GO Sales
12.2022 - 06.2023
Delivery Driver/ Warehouse Associate
Speers Flooring
04.2021 - 12.2021
Urban Forestry
Town Of Oakville
04.2019 - 09.2019
Customer Service Representative
First Canadian Title
04.2018 - 09.2018
Yardman
Van Dongen's Garden Centre
04.2017 - 09.2017
Cashier
Sobeys
07.2014 - 03.2016
Bachelor of Commerce - Marketing Management
University of Guelph