Overview
Work History
Education
Skills
Timeline
Generic

Callum MacDonald

Oakville,Ontario

Overview

10
10
years of professional experience

Work History

Operations Team Member

WS Audiology
07.2023 - Current
  • Receive daily shipments and sort product to ensure they are sent to the correct team members
  • Enter customer repair orders into Infor, confirming all information is accurate before processing
  • Create Salesforce cases to track orders and follow up on any customer concerns
  • Communicate with customer service through Microsoft teams and Salesforce to clarify any potential issues before shipping
  • Complete customer orders through Infor, package, and ship products through ICS Courier

Marketing and Events Coordinator

GO Sales
12.2022 - 06.2023
  • Developed and maintained effective working relationships with property managers and building owners
  • Planned and worked lobby events at condos and small businesses to promote and sell TELUS products
  • Created unique events for specific occasions or locations to more effectively market TELUS to the target demographic
  • Sold TELUS products door-to-door in condos and townhouse stratas

Delivery Driver/ Warehouse Associate

Speers Flooring
04.2021 - 12.2021
  • Received customer orders, loaded material from warehouse, drove material to customer location, and delivered order based on customer preference
  • Maintained and watched over warehouse, organizing customer orders and loading material for customers who came to pick up
  • Dealt with suppliers by handling the pick-ups or returns for certain orders

Urban Forestry

Town Of Oakville
04.2019 - 09.2019
  • Responsible for the maintenance of roadside trees through mulching and watering
  • Identify and report any at risk trees
  • Proficient operation of town vehicle and trailer
  • Trained and certified in traffic control and backing vehicle awareness

Customer Service Representative

First Canadian Title
04.2018 - 09.2018
  • Receive and process orders for title insurance by phone, fax, and internet
  • Educate customers on title insurance and the various products FCT offers and distribute information packages
  • Address and advise lawyers on any issues relating to their specific files
  • Liaise with the underwriting department to determine coverage for files

Yardman

Van Dongen's Garden Centre
04.2017 - 09.2017
  • Acquired knowledge on tree species and the specific traits of these species in order to be able to inform customers
  • Worked with customers to help them find what they're looking for, by educating them on the relevant products
  • Worked with heavy machinery loaders to organize skid shipments as well as load customers vehicles with bulk product as required

Cashier

Sobeys
07.2014 - 03.2016
  • Completed cash reconciliation for the front end of the store without issue
  • Greeted and assisted customers to locate and finalize purchases
  • When requested, maintained and organized storefront and employee area

Education

Bachelor of Commerce - Marketing Management

University of Guelph
Guelph, ON
04.2021

Skills

  • Extensive experience working with customers and ensuring their satisfaction
  • Adaptable to quickly gain new knowledge as required
  • Strong team player, always willing to collaborate
  • Efficient and capable of multitasking in a fast-paced environment

Timeline

Operations Team Member

WS Audiology
07.2023 - Current

Marketing and Events Coordinator

GO Sales
12.2022 - 06.2023

Delivery Driver/ Warehouse Associate

Speers Flooring
04.2021 - 12.2021

Urban Forestry

Town Of Oakville
04.2019 - 09.2019

Customer Service Representative

First Canadian Title
04.2018 - 09.2018

Yardman

Van Dongen's Garden Centre
04.2017 - 09.2017

Cashier

Sobeys
07.2014 - 03.2016

Bachelor of Commerce - Marketing Management

University of Guelph
Callum MacDonald