Callixta Rochel Charles
Hamilton,ON
Summary
Dedicated cleaning professional with extensive experience at Cali’s Cleaning Services, recognized for enhancing facility hygiene and customer satisfaction. Proficient in efficient cleaning techniques and time management, I consistently improved cleanliness standards and fostered strong client relationships, ensuring a welcoming environment while adhering to health and safety compliance.
Overview
2023
2023
years of professional experience
Work History
Cleaner
Cali’s Cleaning Services
- Operated cleaning equipment to maintain cleanliness and hygiene standards in varied environments.
- Conducted thorough inspections to identify areas requiring additional attention and cleaning.
- Managed inventory of cleaning supplies, ensuring availability and proper storage at all times.
- Collaborated with team members to optimize workflow and improve efficiency in daily tasks.
- Adhered to safety protocols while using chemical cleaning agents and equipment effectively.
- Implemented feedback from supervisors to enhance service quality and client satisfaction.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Assisted in developing optimized cleaning schedules based on client needs and facility requirements.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Streamlined cleaning processes to increase efficiency without compromising on quality.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
Production Worker
A1 Staffing Agency
02.2015 - 04.2022
- Operated machinery to assemble products efficiently and accurately.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Assisted team members in troubleshooting equipment malfunctions and repairs.
- Followed production schedules to meet daily output targets consistently.
- Conducted quality checks on finished products to uphold company standards.
- Collaborated with supervisors to improve workflow processes and reduce downtime.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
Ip Tv Service Assistant
Blackbox IP TV Services
12.2021 - 08.2022
- Assisted customers with inquiries and transactions, ensuring a positive service experience.
- Maintained knowledge of product offerings to provide accurate information and recommendations.
- Supported team in daily operations, contributing to efficient workflow and customer satisfaction.
- Collaborated with colleagues to enhance service delivery and streamline processes.
- Adapted quickly to changing priorities, demonstrating flexibility in fast-paced environment.
- Executed routine tasks accurately while adhering to company policies and procedures.
- Resolved customer issues effectively, fostering loyalty and repeat business opportunities.
- Contributed to inventory management by tracking stock levels and assisting with restocking efforts.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Improved customer satisfaction by providing timely and efficient service assistance.
Cleaner
Calvin Cleaning Services
01.2018 - 01.2020
- Operated cleaning equipment to maintain hygiene standards across various facilities.
- Performed routine cleaning tasks including dusting, mopping, and sanitizing surfaces efficiently.
- Assisted in inventory management of cleaning supplies and equipment to ensure availability.
- Collaborated with team members to enhance overall cleanliness and organization of premises.
- Trained new staff on proper cleaning techniques and use of equipment for optimal performance.
- Identified areas needing improvement in cleanliness and proposed solutions for enhancement.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Organized and used industrial cleaning products following strict safety procedures.
- Provided assistance to other staff members with cleaning of difficult areas.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
Education
High School Diploma -
Corinth Secondary School
Saint LuciaSkills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Time management
- Reliability and punctuality
- Problem-solving
- Efficient cleaning techniques
- Interior and exterior cleaning
- Restroom sanitation
- Attention to detail
- Health and safety compliance
- Waste management
Languages
English
Elementary
Timeline
Ip Tv Service Assistant
Blackbox IP TV Services
12.2021 - 08.2022
Cleaner
Calvin Cleaning Services
01.2018 - 01.2020
Production Worker
A1 Staffing Agency
02.2015 - 04.2022
Cleaner
Cali’s Cleaning Services
High School Diploma -
Corinth Secondary School