Calla Brown
Ottawa,Ontario
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. As well as being experienced in emergency response.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Protection Services Member
University of Ottawa
Ottawa, Ontario
03.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Investigated all reported incidents of theft or vandalism on premises.
Street Outreach Worker
Salvation Army
Ottawa, ON
01.2023 - Current
- Connected individuals with relevant community resources and coordinated referrals.
- Maintained confidential patient documentation to prevent data compromise.
- Built and maintained strong relationships with clients by successfully resolving issues and responding promptly to phone inquiries.
- Administered first aid treatment or life support in prehospital settings.
- Directed emergency response in crisis situations to diffuse tensions and prevent violence.
Student Safety Patroller
Carleton University
Ottawa, Ontario
08.2021 - 03.2023
- Minimized security breaches by securing and monitoring locks and doors
- Locked doors and gates of entrances and exits to secure buildings
- Monitored multiple building and grounds areas with CCTV feeds
- Identified security issues with foot patrols of buildings and grounds.
Assistant Hockey Coach - Volunteer
Nepean Girls Hockey Association
Ottawa, Ontario
08.2021 - 03.2022
- Recruited and evaluated players to build a successful hockey team. Trained forwards, defense, and goalies in position-specific strategies
Enumerator
Government of Canada
Ottawa, ON
05.2021 - 07.2021
- Promoted census significance and rights of participation to prospective interviewees through follow-up calls or in-person visits to address non-responsive initial interview.
Customer Service
Victoria Secret
Ottawa, Ontario
11.2020 - 04.2021
- Working with money. Resolved customer complaints and answered customers' questions regarding policies and procedures.
Barista
Starbucks
Ottawa, Ontario
08.2018 - 11.2020
- Maintained speed and accuracy when preparing beverage recipes and specialty drinks to minimize customer wait times. Displayed calm demeanor during periods of high volume or unusual events to keep store operating to standard.
Hockey Timekeeper
Nepean Girls Hockey Association
Ottawa, Ontario
09.2014 - 04.2020
- Maintained official team rosters of eligible players and substitutes. Kept games in full compliance with the established league and team rules.
Co-op Placement - Volunteer
Embassy West
Ottawa, Ontario
01.2018 - 06.2018
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
Hockey Camp Counselor
John Olson's Sports Group
Ottawa, Ontario
03.2016 - 03.2018
- Committed to helping kids improve their skills. Fostered a positive learning environment, demonstrated positive behaviours, and modeled teamwork
Hockey Instructor - Volunteer
Nepean Girls Hockey Association
Ottawa, Ontario
08.2015 - 08.2015
- Assisting kids on and off the ice to improve there hockey skills.
Education
Bachelor of Arts - Honours - Criminology And Criminal Justice
Carleton University
Ottawa, ON04.2023
High School Diploma -
St. Pius X High School
Ottawa, ON06.2019
Skills
- Premises Surveillance
- First Aid Certified
- Criminal Law Understanding
- CCTV Monitoring
- Incident Reporting
- CPR Certified
- Verbal and Written Communication
- Emergency Response
- Honest and Dependable
- Reliable and Responsible
- Adaptable and Flexible
- Customer Service
Languages
English
Native/ Bilingual
French
Native/ Bilingual
American Sign Language
Elementary
Certification
- Standard First Aid, CPR C and Basic Life Support
- Specialist High Skills Major Red Seal for Emergency Services
- Security Guard License
- Safe Talk Suicide Prevention Course
- Diploma in French Language DELF B1
- Smart Serve Certified
- Understanding and Managing Aggressive Behaviour (MORB/UMAB)
- Full VI-SPDAT Training
- Use of Force - Baton and handcuff
- ASSIST Certified
Timeline
Protection Services Member
University of Ottawa
03.2024 - Current
Street Outreach Worker
Salvation Army
01.2023 - Current
Student Safety Patroller
Carleton University
08.2021 - 03.2023
Assistant Hockey Coach - Volunteer
Nepean Girls Hockey Association
08.2021 - 03.2022
Enumerator
Government of Canada
05.2021 - 07.2021
Customer Service
Victoria Secret
11.2020 - 04.2021
Barista
Starbucks
08.2018 - 11.2020
Co-op Placement - Volunteer
Embassy West
01.2018 - 06.2018
Hockey Camp Counselor
John Olson's Sports Group
03.2016 - 03.2018
Hockey Instructor - Volunteer
Nepean Girls Hockey Association
08.2015 - 08.2015
Hockey Timekeeper
Nepean Girls Hockey Association
09.2014 - 04.2020
Bachelor of Arts - Honours - Criminology And Criminal Justice
Carleton University
High School Diploma -
St. Pius X High School
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