Calista Di Battista
Vaughan
Summary
Dynamic customer service professional with extensive experience in managing client interactions and resolving issues efficiently. Exceptional communication skills and a strong sense of empathy enable the development of lasting relationships, driving high levels of client satisfaction and loyalty. Known for a collaborative approach that fosters team success and adaptability in changing environments. With a solid foundation in healthcare, including patient care, medical terminology, and clinical procedures, I offer reliable support that enhances patient experiences, upholds high standards, and contributes to positive health outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Seasonal staff
Saje Natural Wellness
12.2019 - 02.2020
- As seasonal staff, my primary responsibility was conducting end-of-year inventory counts. Additionally, I supported the team by organizing and restocking inventory, maintaining clean and orderly shelves, and providing product education to customers. I also assisted clients in selecting thoughtful gifts, ensuring a positive and personalized shopping experience. These tasks helped strengthen my attention to detail, communication skills, and ability to work efficiently in a team setting.
Customer Experience Associate (CEA)
Bank of Nova Scotia
06.2021 - Current
- In my role as a Customer Experience Associate (CEA), I have consistently fostered strong client relationships, effectively troubleshooting and resolving issues to ensure client satisfaction. I am responsible for processing daily transactions while upholding high service standards. In addition, I actively contribute to achieving team and individual performance goals, consistently meeting or exceeding targets. My commitment to delivering exceptional customer service, building lasting relationships, and maintaining goal-oriented performance has helped enhance a seamless banking experience for clients..
Education
Practical Nursing (PND) - Nursing
Seneca Collage
08-2025
Skills
- Critical thinking
- Strong work ethic
- Collaboration
- Task prioritization
- Time management
- Customer service
- Teamwork and collaboration
- Policies and procedures adherence
- Critical thinking
Certification
- Certified in Standard First Aid and CPR/AED level C (BL) -Expiry date 2028-03-03
Timeline
Customer Experience Associate (CEA)
Bank of Nova Scotia
06.2021 - Current
Seasonal staff
Saje Natural Wellness
12.2019 - 02.2020
Practical Nursing (PND) - Nursing
Seneca Collage
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