Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Interests
Timeline
Generic

Calisa Au-Yeung

Sacramento,CA

Summary

Dedicated and trustworthy operations professional with over 20 years of experience in hospitality, sales, and casino environments. Skilled in handling high-volume financial transactions, ensuring regulatory compliance, and maintaining strict confidentiality. Experienced in high-pressure environments requiring accuracy, integrity, and professional teamwork. Passionate about delivering top-tier service, and fully committed to learning and contributing to all areas of drop and count operations at Graton Resort & Casino.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

High Steaks Lead Bartender

Thunder Valley Casino
  • Handled and tracked high cash volumes while providing top-tier guest service.
  • Maintained professionalism and efficiency in a fast-paced environment requiring accuracy and multitasking.
  • Operated POS and maintained logs for cash, tips, and shift counts.

Healer and Counsoler

Self-employeed
10.2019 - Current
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Developed treatment plans to help clients build self-confidence and resilience.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.

Process Improvement & Sales Specialist

Amazon FC, Hilton, and others
01.2017 - 2019
  • Supported casino clients by managing financial documentation and compliance.
  • Accurately processed high-volume transactions and performed discrepancy resolution.
  • Delivered superior guest service and coordinated with multi-department teams.
  • Experienced with security procedures and regulatory standards within high-risk environments.

Owner Operator

Bambu Desserts & Drinks
01.2013 - 01.2018
  • Managed inventory, reconciliation, and cash operations in a fast-paced service business.
  • Ensured operational compliance with health, safety, and financial regulations.

Education

B.S. - Hotel, Restaurant & Institutional Management

University of Delaware
Newark, DE
05.2006

Certificate of Technical Studies -

Mixology Wine Institue
Philadelphia, PA

Skills

  • Cash Reconciliation & Report Generation
  • Guest Interaction
  • Regulatory Compliance (OSHA, Health Dept, etc)
  • Strong Verbal & Written Communication
  • Proficient in Microsoft Office (Excel, Outlook, Word), Windows OS, SAP, CRM, SOAR
  • Currency counters, and data entry systems
  • Physical: Able to lift 50 lbs, stand for extended shifts, and operate job-related equipment
  • Conflict resolution
  • Refunds and exchanges
  • Cash drawer balancing
  • Merchandise restocking
  • POS system operations
  • Payment collection
  • ID verification
  • Attention to detail
  • Inventory control
  • Sales expertise
  • Complaint resolution
  • Cash and Credit Card handling
  • Basic math
  • Data entry
  • Empathy and patience

Affiliations

National Restaurant Association, Rocklin Chamber of Commerce, Placer Food Bank

Certification

Google Digital Marketing & E-Commerce,

Dan Loks High Ticket Closer, ServSafe (Manager, Alcohol, Allergens)

Home Improvement Salesperson (Live Scan Cleared)

Languages

Chinese (Cantonese)
Chinese (Mandarin)

Interests

West Coast Swing Dancer and Pickleball Player

Timeline

Healer and Counsoler

Self-employeed
10.2019 - Current

Process Improvement & Sales Specialist

Amazon FC, Hilton, and others
01.2017 - 2019

Owner Operator

Bambu Desserts & Drinks
01.2013 - 01.2018

High Steaks Lead Bartender

Thunder Valley Casino

B.S. - Hotel, Restaurant & Institutional Management

University of Delaware

Certificate of Technical Studies -

Mixology Wine Institue

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Calisa Au-Yeung