Summary
Overview
Work History
Education
Skills
Languages
Timeline
TruckDriver
Calin Johnson

Calin Johnson

Whistler,BC

Summary

Guest relations professional with 6 years of experience enhancing customer satisfaction and operational efficiency. Adept in communication, problem-solving, and leadership, with a proven track record in training staff and improving workflow. Committed to delivering exceptional customer service and fostering a positive team environment.

Overview

6
6
years of professional experience

Work History

Scanning / Mountain Host Supervisor

Vail Resorts Inc
11.2022 - 05.2024
  • Developed new scanning protocols, enhancing department efficiency and accuracy.
  • Trained new staff, creating a supportive and effective learning environment.
  • Improved guest satisfaction through meticulous attention to detail and proactive follow-up.
  • Liaised between guests and departments, ensuring seamless communication and service.
  • Managed daily operations, maintaining workflow efficiency and timely task completion.

Ski Assistant

Powder Bryne
12.2021 - 04.2022
  • Assisted guests with inquiries and provided professional support, enhancing overall guest experience.
  • Promoted a positive learning environment, improving student satisfaction and retention rates.
  • Delivered exceptional customer service during mountain interactions and pre-lesson consultations.
  • Used strong interpersonal skills to contribute to a collaborative and proactive team environment.
  • Boosted retention by personalizing feedback, ensuring learner progress.

Kids Club Lead

Homair
04.2018 - 09.2020
  • Supervised and designed age-appropriate activities, enhancing children's engagement and learning.
  • Integrated creative play into routines, fostering developmental growth and enjoyment.
  • Ensured a clean, organized environment, promoting safety and well-being for all Kids Club members.
  • Maintained precise safety and attendance records, ensuring compliance and accountability.

Education

Level 1 Football Coaching License - Sports

FA
Bournemouth

A- Level - English / Maths

Great Yarmouth College
Great Yarmouth
06.2014

Skills

  • Patience and Empathy
  • Strong Work Ethic
  • Guest Relations
  • Professional Appearance
  • Initiative and Self-Motivation
  • Emergency Response

Languages

English
Native or Bilingual

Timeline

Scanning / Mountain Host Supervisor

Vail Resorts Inc
11.2022 - 05.2024

Ski Assistant

Powder Bryne
12.2021 - 04.2022

Kids Club Lead

Homair
04.2018 - 09.2020

Level 1 Football Coaching License - Sports

FA

A- Level - English / Maths

Great Yarmouth College

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Calin Johnson