Calin Cooper

• Provide friendly and attentive customer service by assisting shoppers with locating items, answering questions, and resolving concerns.
• Support a clean, organized, and well-stocked retail environment to enhance the customer experience.
• Collaborate with team members and supervisors to prioritize store needs while maintaining a helpful presence on the sales floor.
• Demonstrate patience, active listening, and professionalism in high-traffic, fast-paced settings.
• Monitor inventory levels and act proactively to ensure product availability and visual appeal.
• Examined and inspected stock items for defects and reported damages to supervisor.
• Maintained effective team member communication.

● Spearheaded the onboarding process for new hires, successfully onboarding and training hundreds of new associates across critical warehouse roles.

● Acted as a performance coach to staff, facilitating their skill development and career progression.

● Managed time effectively by balancing multiple training cohorts, rescheduling follow-up sessions, and prioritizing retraining needs based on performance data.

● Monitored and documented trainee progress, providing actionable insights for future training sessions.

● Partnered with leadership to align training delivery with daily operational goals, ensuring seamless integration of new staff into live workflows.

● Utilized multiple computer systems and internal platforms to schedule training sessions, track completion rates, and manage team metrics.

● Responded to customer requests for products, services, and company information.

● Built meaningful relationships with customers frequently helping them multiple times a week.

● Cultivated strong customer relationships through excellent service and automotive problem-solving skills.

● Maintained facility cleanliness, contributing to a safe and inviting customer environment.

● Handled hazardous materials responsibly and in accordance with company policies.

● Assisted customers with vehicle diagnostics and performed on-site installations, enhancing customer satisfaction.