Cali Gendreau
Windsor,ON
Overview
13
13
years of professional experience
Work History
Front of House Manager
VapeVine
Windsor, Ontario
09.2022 - 07.2024
- Assist customers in selecting products, providing flavour recommendations, and answering inquiries about products and promotions.
- Experience in supervising and leading a team, training, and motivating staff members.
- Comprehensive understanding of nicotine vape & weed vape products, including devices, e-liquids, accessories, and their features, benefits, and usage.
- Strong analytical skills to identify issues, implement solutions and take initiative to drive store performance and customer satisfaction.
- Knowledge of local and state regulations related to nicotine products, including age verifications and sales restrictions.
Cashier/Stocker
The Beer Store
East Gwillimburry, ON
11.2019 - 08.2022
- Deep understanding of different types of beers & ciders, including their origins, flavours, and characteristics.
- Experience in upselling and cross-selling products to maximize sales.
- Knowledge of responsible alcohol service laws and regulations, ensuring adherence to legal requirements.
- Proficiency in managing stock levels, conducting inventory counts, and providing accurate product availability on shelves.
Hostess /Server
Milestones
Newmarket , ON
0 2018 - 02.2019
- Greeted and served customers in a friendly and efficient manner.
- Took orders and provided menu recommendations based on customer preferences.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Recognized for achieving highest customer satisfaction ratings consistently.
Cashier / Runner / Cleaner
McDonalds
Newmarket , ON
01.2012 - 01.2013
- Collaboration with colleagues to ensure smooth operations and excellent service.
- Efficiently handling multiple tasks, such as taking orders, serving food, and maintaining cleanliness.
- Adherence to food safety standards and procedures.
- Experience in processing payments using a POS system.
- Ability to resolve customer concerns or complaints quickly and professionally, dedicated to customer satisfaction.
Education
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Huron Heights Secondary School
2016
Succsessfully Completed Smart Serve Program
Smart Serve Ontario
Toronto, ON2019
Skills
- Customer Service
- Communication
- Teamwork
- Menu Knowledge
- Upselling
- Time Management
- Adaptability
- Responsible Service
References
Reference available upon request.
Timeline
Front of House Manager
VapeVine
09.2022 - 07.2024
Cashier/Stocker
The Beer Store
11.2019 - 08.2022
Cashier / Runner / Cleaner
McDonalds
01.2012 - 01.2013
Hostess /Server
Milestones
0 2018 - 02.2019
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Huron Heights Secondary School
Succsessfully Completed Smart Serve Program
Smart Serve Ontario