Overview
Work History
Education
Skills
References
Timeline
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Cali Gendreau

Windsor,ON

Overview

13
13
years of professional experience

Work History

Front of House Manager

VapeVine
Windsor, Ontario
09.2022 - 07.2024
  • Assist customers in selecting products, providing flavour recommendations, and answering inquiries about products and promotions.
  • Experience in supervising and leading a team, training, and motivating staff members.
  • Comprehensive understanding of nicotine vape & weed vape products, including devices, e-liquids, accessories, and their features, benefits, and usage.
  • Strong analytical skills to identify issues, implement solutions and take initiative to drive store performance and customer satisfaction.
  • Knowledge of local and state regulations related to nicotine products, including age verifications and sales restrictions.

Cashier/Stocker

The Beer Store
East Gwillimburry, ON
11.2019 - 08.2022
  • Deep understanding of different types of beers & ciders, including their origins, flavours, and characteristics.
  • Experience in upselling and cross-selling products to maximize sales.
  • Knowledge of responsible alcohol service laws and regulations, ensuring adherence to legal requirements.
  • Proficiency in managing stock levels, conducting inventory counts, and providing accurate product availability on shelves.

Hostess /Server

Milestones
Newmarket , ON
0 2018 - 02.2019
  • Greeted and served customers in a friendly and efficient manner.
  • Took orders and provided menu recommendations based on customer preferences.
  • Collaborated with kitchen staff to ensure timely and accurate food delivery.
  • Recognized for achieving highest customer satisfaction ratings consistently.

Cashier / Runner / Cleaner

McDonalds
Newmarket , ON
01.2012 - 01.2013
  • Collaboration with colleagues to ensure smooth operations and excellent service.
  • Efficiently handling multiple tasks, such as taking orders, serving food, and maintaining cleanliness.
  • Adherence to food safety standards and procedures.
  • Experience in processing payments using a POS system.
  • Ability to resolve customer concerns or complaints quickly and professionally, dedicated to customer satisfaction.

Education

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Huron Heights Secondary School
2016

Succsessfully Completed Smart Serve Program

Smart Serve Ontario
Toronto, ON
2019

Skills

  • Customer Service
  • Communication
  • Teamwork
  • Menu Knowledge
  • Upselling
  • Time Management
  • Adaptability
  • Responsible Service

References

Reference available upon request.

Timeline

Front of House Manager

VapeVine
09.2022 - 07.2024

Cashier/Stocker

The Beer Store
11.2019 - 08.2022

Cashier / Runner / Cleaner

McDonalds
01.2012 - 01.2013

Hostess /Server

Milestones
0 2018 - 02.2019

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Huron Heights Secondary School

Succsessfully Completed Smart Serve Program

Smart Serve Ontario

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Cali Gendreau