Summary
Overview
Work History
Education
Skills
References
Languages
Certification
Timeline
Generic

Cali Crago

Edmonton,AB

Summary

Dynamic and results-driven professional with a strong work ethic and proven customer service skills honed at West Coast Kids South. Adept at POS system operation and fostering teamwork, I excel in creating positive experiences and mentoring others, ensuring satisfaction and engagement in every interaction. Eager to leverage my skills and abilities in future roles.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

West Coast Kids South
Edmonton, AB
11.2023 - Current
  • Provided outstanding customer service by welcoming visitors and catering to unique needs. Acquired knowledge through training on specific products to assist customers effectively. Ensured overall customer satisfaction by resolving issues promptly. Engaged in clear communication with management and colleagues to enhance teamwork. Kept store organized by stocking items in designated areas both front and back. Performed cleaning duties such as washing floors, vacuuming, and sanitizing washrooms. Managed cash handling responsibilities at the till with precision.

Summer Student

West Fraser Alberta Plywood
Edmonton, AB
05.2024 - 08.2025
  • Participated in safety training sessions and specific job training. Operated veneer dryers to ensure efficient production processes. Participated in safety audits to identify and mitigate hazards. Assisted the Safety Representative with paperwork and implementation of new programs. Updated safety manuals and policies to reflect current practices. Maintained cleanliness around plant facilities to promote a safe working environment. Communicated effectively with supervisors, managers, and co-workers to enhance collaboration.

Youth Basketball Assistant Coach

JH Picard
Edmonton, AB
12.2022 - 03.2025
  • Completed online courses including Making Headway in Sports and Safe Sports Training. Scheduled practices to maximize athlete participation and performance. Facilitated drills and plays during practices to enhance teamwork and execution. Provided individual skill development sessions for athletes to improve performance. Collaborated with head coach to strategize gameplay improvements. Recorded game footage for analysis, identifying opportunities for new strategies. Tracked statistics during games to assess team performance metrics. Managed athlete injuries, ensuring prompt attention and availability of medical supplies.

Junior Coach & Drill Coordinator

Edmonton Federation Ringette
Edmonton, AB
09.2018 - 01.2021
  • Executed practice drills to improve overall team efficiency and player development. Guided younger ringette players, offering support and clarifying their questions. Shared insightful feedback with head coaches following detailed game observations. Coordinated station assignments, leading groups effectively during training sessions. Showcased drill techniques to illustrate performance expectations clearly. Administered specific skill assessments, documenting statistics for each player accurately.

Education

Undergrad - Psychology, Sociology

University of Alberta
Edmonton, AB
04.2027

Grade 12 Diploma -

JH Picard
Edmonton, AB
06.2023

Skills

  • Teamwork and collaboration
  • Customer service
  • POS system operation
  • Attention to detail
  • Critical thinking and patience
  • Strong work ethic and eagerness to learn
  • Leadership and communication skills

References

References available upon request.

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Elementary

Certification

  • Proserve Certified (#17123135157)

Timeline

Summer Student

West Fraser Alberta Plywood
05.2024 - 08.2025

Sales Associate

West Coast Kids South
11.2023 - Current

Youth Basketball Assistant Coach

JH Picard
12.2022 - 03.2025

Junior Coach & Drill Coordinator

Edmonton Federation Ringette
09.2018 - 01.2021

Undergrad - Psychology, Sociology

University of Alberta

Grade 12 Diploma -

JH Picard

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Cali Crago