Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
CustomerServiceRepresentative

Caley Sanders

Guelph,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Work History

Customer Service Representative

Sears
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Customer Service Representative

Jean Machine
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Administrative Assistant

Linamar
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.

Receptionist

RE/MAX
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Education

GED -

G.C.V.I
Guelph, ON

Law And Security -

Ontario Business School
Guelph, ON

Skills

  • Research
  • Order and Refund Processing
  • Recordkeeping strengths
  • Estimating
  • Active Listening
  • Key holder experience
  • Building rapport
  • Store maintenance
  • Client Relations
  • Sales Transactions

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Languages

English
Full Professional

Timeline

Customer Service Representative

Sears

Customer Service Representative

Jean Machine

Administrative Assistant

Linamar

Receptionist

RE/MAX

GED -

G.C.V.I

Law And Security -

Ontario Business School

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Caley Sanders