Caley Forsberg
Red Deer,AB
Summary
Highly-motivated, mature employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Follett Corporation
Red Deer, AB
08.2023 - Current
- Operate cash register, accepting cash, credit or financial aid payments
- Carry and straighten merchandise, stocking shelves, setting up displays and signs
- Pick, process and pack orders for shipping
- Providing exceptional customer service and sales support for Students and Faculty alike.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Administrative Assistant/Receptionist
Jordans Flooring
Red Deer, AB
11.2021 - 01.2023
- Greeting customers, assessing their needs and directing them to appropriate sales staff
- Answering all incoming calls, sending out courier packages and ordering of office supplies
- Data Entry
- Pricing updates of stock, along with inventory counts
- Daily balancing of the POS, bank deposits, petty cash and float balancing
- Completion of contractor labour bills, posting of sales orders at the conclusion of installation
- Sales of area rugs and in stock flooring.
Administrative Assistant/Receptionist/ Mail Van Driver
West Canadian
Red Deer, AB
04.2015 - 12.2021
- Pleasantly welcomed visitors, answering multi phone line system, and maintained front reception desk.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Room and vehicle bookings, ensure catering is ordered and confirmed. Scheduled appointments, meetings and events for management staff.
- Data entry, entered data into spreadsheets using Microsoft Excel or other similar programs. various other administrative duties to support our client's needs
- Overseeing staff at second location, implementing and updating procedures as needed
- Monitoring and replacing supplies for copiers, assisting with paper distribution to print rooms. Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Print project requests from our client, such as reports, project books, scanning, large format printing and laminating
- Assist with incoming and outgoing mail and courier service for our client, as well as delivering mail to site in Joffre and Red Deer. Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Mail Room Associate (Maternity Leave Coverage)
Rileys Copy Centre
Red Deer, AB
01.2014 - 01.2015
- Manage all incoming and outgoing items and couriers for our client
- Received and delivered inter-office mail to various departments and individuals within organization and collected mail to be sent out, in a timely matter
- Coordinated mail delivery services with carriers. Ensured that all packages were properly labeled with accurate addresses before being sent out for delivery
- Ordering supplies, maintenance of copiers. Placement of service calls, ensuring print rooms were fully stocked with toners and paper
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance
- Assisting print associates with several projects on a daily basis as well as binding, foam core application
- Scanned documents for digital filing purposes
Teachers Assistant
Ashley and Friends Play-School
Red Deer, AB
01.2013 - 01.2014
- Assisting Teacher by preparing class activities, along with implementing play school curriculum
- Aid children in their learning of reading, art, numbers and colours
- Ensure safety of children, in play, building confidence, and developing independence
- Ensuring the children are part of a positive and enjoyable play school experience, preparing them for successful future, in their school years
- Learning from their environment through play and exploration.
Educational Assistant/Aid
KCS Association
Sylvan Lake, AB
01.2012 - 01.2013
- Help children reach educational goals, based on their individual program
- Assist with the classroom activities, helping children to be engaged in play with peers, and other staff
- Maintain a daily log of child's progress
- Foster children's independence within a safe learning environment
- Maintain ongoing communication with child's teaching team to ensure their success.
Supervisor Child Care Provider
Sylvan Lake School Age Care Society
Sylvan Lake, AB
01.2012 - 01.2013
- Oversee staff to ensure procedures are followed correctly
- Ensure staff time sheets are completed, along with the sign in/sign out of children's hours
- Registration of new students, keeping important records such as health & important personal information of children up to date and confidential
- Ensure the cleanliness of the facility, following appropriate health guiding principles
- Arrange and serve meals and drinks to children
- Correct children when desirable, per rules of day care centre and/or parents
- Read to children and instruct them with simple painting, drawing, games, hand work, and songs
- Teach children to contribute to and to be giving, enduring, and sympathetic to others
- Make sure children are secure from any potential hazards.
Education
Secondary School in GED -
Lindsay Thurber Comprehensive High School
Skills
- Talent for identifying customer needs and suggesting appropriate service offerings (10 years)
- Ability to learn quickly with strong emphasis on attention to detail (10 years)
- Solid background in organizational management and accomplishing business objectives (10 years)
- Excellent time management, prioritizing, multi-tasking and organizational skills (10 years)
- Proven problem solver and team player with strong interpersonal and communication skills (10 years)
- Customer Service (10 years)
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Computer Operation (10 years)
- Typing (10 years)
- Administrative Experience (10 years)
- Teaching (3 years)
- Data Entry (10 years)
- English (10 years)
- Microsoft Outlook (10 years)
- Professional Appearance
- Positive and Professional
- Phone Etiquette
- Display Setup
- Cash Handling
- Store Maintenance
- Multitasking and prioritization
- Travel Coordination
- Mail handling
- Mail distribution
- Security awareness
Certification
- TESOL Certificate, 12/01/20, International Open Academy
- Non-Violent Crisis Intervention, 09/01/12
- Bank Teller Certificate, 01/01/95, Red Deer College
- Early Learning Child Care Assistant Certificate Level 1, 06/01/13
Timeline
Retail Sales Associate
Follett Corporation
08.2023 - Current
Administrative Assistant/Receptionist
Jordans Flooring
11.2021 - 01.2023
Administrative Assistant/Receptionist/ Mail Van Driver
West Canadian
04.2015 - 12.2021
Mail Room Associate (Maternity Leave Coverage)
Rileys Copy Centre
01.2014 - 01.2015
Teachers Assistant
Ashley and Friends Play-School
01.2013 - 01.2014
Educational Assistant/Aid
KCS Association
01.2012 - 01.2013
Supervisor Child Care Provider
Sylvan Lake School Age Care Society
01.2012 - 01.2013
Secondary School in GED -
Lindsay Thurber Comprehensive High School