Caleigh Webb
Airdrie,AB
Overview
9
9
years of professional experience
Work History
Project Manager and Process Development Specialist
Level 52
Calgary, Alberta
09.2024 - Current
- Collaborate with executive leadership to develop and optimize operational systems and processes, improving team effectiveness and internal capacity to drive business growth.
- Direct comprehensive project management for internal initiatives, overseeing all stages from proposal development to execution and post-project evaluations.
- Coordinate and lead internal alignment meetings, including strategic planning sessions, weekly progress updates, and quarterly reviews, to promote collaboration and ensure accountability.
- Oversee the client project portfolio, ensuring adherence to timelines, budgets, and quality standards while facilitating kickoff meetings, maintaining internal and external communication, and delivering outstanding client experiences.
- Contribute to business development by crafting detailed proposals, creating project plans, and synchronizing schedules and budgets to align with client objectives.
Client Support Lead
Level 52
Calgary, Alberta
06.2024 - 08.2024
- Lead client engagement initiatives by managing inbound inquiries and delivering high-touch communication, fostering long-term client relationships.
- Oversee program updates and event coordination, ensuring seamless communication and exceptional service delivery.
- Drive customer discovery processes by documenting insights, managing follow-ups, and identifying opportunities to enhance client value.
- Strategize and refine proposal development to align with client objectives and business growth goals.
- Coordinate and facilitate quarterly review calls with key clients, driving retention and satisfaction metrics.
- Optimize and manage the sales pipeline in HubSpot, enabling data-driven decision-making and improving team focus on high-priority opportunities.
- Identify and reactivate dormant customer accounts, increasing engagement and expanding revenue opportunities.
- Execute targeted sales outreach campaigns and booking discovery calls to support new business acquisition and growth.
Production Manager
Studio Y Creations
Calgary, Alberta
10.2017 - 06.2024
- Coordinate custom fabrication projects through entire manufacturing process with close attention to design, scope of work, schedules, quality control and project budgets
- Manage and oversee operations as they relate to 3D modelling, 3D printing CNC and hotwire operation, artistic welding, finish carpentry, wood construction, eps foam and apoxy sculpting, 3D printing, industrial hardcoating, paint, airbrush artistry, fitting and assembly, as well as job shipments and project installation
- Coordinate project and shop procurement, inventory, shop consumables, equipment and shop maintenance
- Oversee 3D modelling and design to ensure a successful integration into manufacturing process, while considering quality standards, operational costs, project budgets and timelines
- Create, implement, review and modify fabrication process, and identify requirements such as team enlargement and/or optimization, capital purchases, and/or process improvements
- Lead, mentor, measure and motivate all staff to fulfill timelines, meet or improve on budgets and quality
- Build on existing quality standards and offerings by integrating innovation into operational best practices
- Monitor, coach and supervise 30 to 40 employees (depending on season) to maximize employee’s individual potential ensuring engagement and consistent growth both in ability and mindset
- Monitor team and individual staff performance including reviews and staff wages
- Actively model and promote a positive and collaborative culture with focus on company core values
BRA Day, Arts Event Coordinator
Foothills Hospital
01.2016 - 01.2017
- Planned and coordinated large scale events including creative and informative interactive art event
- Coordinated supervisors and volunteers for supplementary support
Education
Bachelor of Fine Arts - Visual Arts
University of British Columbia
01.2015
Skills
- A trusted leader with experience overseeing teams of 35 members, emphasizing diversity, equity, and inclusion in all aspects of management
- Strong collaborator and active listener with a proactive and positive work ethic, fostering effective teamwork and communication
- Skilled in strategic business coordination, including planning, budgeting, contract management, and inventory oversight
- Experienced in administrative operations, including staff scheduling, workflow optimization, compliance with health and safety standards, and training programs
- Proven project manager with a data-driven approach to optimizing processes and achieving production efficiency
- Proficient in organizational tools such as Microsoft Office, Trello, Tom’s Planner, Slack, and ClickUp to streamline coordination and communication
- Extensive experience in event and exhibition planning, delivering seamless execution of large-scale initiatives
- Highly adaptable, flexible, and eager to embrace new challenges and learn innovative techniques to enhance outcomes
Additional experience
- Course Instructor, Vernon Community Art Center, Vernon, BC, 2015
- Commanage Market Supervisor, Predator Ridge Golf Resort, Okanagan, BC, 2015
- Public Programming Assistant, Alternator Center for Contemporary Art, Kelowna, BC, 2014-2015
- Okanagan Artist Association Member, Vernon, BC, 2014-2015
- Second Assistant Manager/Marketing Consultant, McDonalds, Okanagan, BC, 2010-2015
References
Available upon request
Timeline
Project Manager and Process Development Specialist
Level 52
09.2024 - Current
Client Support Lead
Level 52
06.2024 - 08.2024
Production Manager
Studio Y Creations
10.2017 - 06.2024
BRA Day, Arts Event Coordinator
Foothills Hospital
01.2016 - 01.2017
Bachelor of Fine Arts - Visual Arts
University of British Columbia
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