Caleigh MacLeod
Halifax
Summary
team leader and customer service associate with experience delivering high-volume, high-quality service in a fast-paced retail environment. balancing efficiency with genuine member care, I’ve led teams to exceed sales goals and resolve escalated issues without compromising core value of costumer satisfaction. Training new hires and stepping up during peak times to maintain smooth floor operations. I bring a proactive mindset, a calm under pressure and problem-solving that feels personal, not procedural.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Costco Wholesale Corp
10.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Trained new associates in company policies and procedures.
- Responded proactively and positively to rapid change.
- Upsell and cross-sell opportunities, increasing sales.
Team Leader
Partake Brewing
04.2021 - 10.2023
- Hired and built strong team by recruiting and developing sales talent.
- Set proformance and sales goals to keep team growing effectively.
- Implemented new sales techniques and tools that led to increased efficiency and effectiveness in acquiring new customers.
- Supported stores conducting sales promotions and special events.
- Led regular team meetings to keep sales motivated with tips, techniques and relevant information.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
No Degree - Pharmacy Assistant
Eastern Collage
Fredericton, NB12-2025
Skills
- Customer service
- Problem resolution
- Team collaboration
- Calm and professional under pressure
- Staff education and training
- Employee management
- Upselling product and services
- Product merchandising
Timeline
Customer Service Associate
Costco Wholesale Corp
10.2023 - Current
Team Leader
Partake Brewing
04.2021 - 10.2023
No Degree - Pharmacy Assistant
Eastern Collage
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