Caleigh Cross
Ottawa,ON
Summary
Hi! I'm an ambitious arts, tourism, and history professional, with over six years of work experience in a wide variety of fields. I am a full-time student, but I have flexible full-time or part-time availability from Thursdays to Mondays, dependent on the role. I am highly passionate and devoted to my career, and would be a strong asset to your team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Pranashanti Yoga Centre
Ottawa, Ontario
09.2025 - Current
- Maintaining organized filing systems for client records.
- Managing front desk operations, creating a welcoming environment for students, clients, and guests.
- Following class and appointment schedules with tight turnaround times.
- Daily deep cleaning of a fitness facility.
- Boutique management: Implementing soft sales techniques, stocking and organizing displays, maintaining cleanliness.
Supervisor
Diefenbunker: Canada’s Cold War Museum
Carp, ON
08.2023 - 12.2025
- Independently managing a frontline team, evaluating employee performance through periodic reviews, aiding in hiring processes, and training incoming staff.
- Events: Managing event staff, working with local catering companies, occasional serving and bartending, and administrative event planning for corporate and private bookings (weddings, conferences, networking events, parties, concerts, etc.).
- Education: Working with youth ages 4 to 18 through tours, educational programs, summer camp, and birthday parties. Managing camp and program operations, planning and designing youth programming, and creating camp schedules.
- Organization: Creating schedules, task lists, and daily operational plans.
- Retail: Performing monthly inventory in the museum gift shop and stockroom, managing shop operations, sourcing and ordering new inventory, stocking shelves, and designing store layout.
- Cash handling: Performing a monthly inventory count of all donation bins, safes, tills, and vaults. Cash counting and reporting for daily operations.
- Artist-in-Residence: Heading the curatorial team in putting together a temporary art exhibition in honor of the 10th anniversary of the Artist-in-Residence program in November 2024, including design and planning, writing all panels and labels, handling loan acquisitions, and managing communications between 10 local artists.
Project Assistant
Diefenbunker: Canada’s Cold War Museum
Carp, ON
11.2022 - 08.2023
- Assisting with private events on administrative and operational levels.
- Receptionist duties: Check-in, phone calls, and voicemail, managing bookings, and visitor experience.
- Delivering tours of the museum facility to groups of up to 30 visitors.
- Independent management of the facility, as the sole staff member onsite for the evening shift.
Escape Room Host
Escape Manor: Diefenbunker
Carp, ON
04.2022 - 11.2022
- Working independently with groups of 4 to 15 guests.
- Memorization of scripts, puzzles, and queues; time management.
- Responding to phone calls regarding booking, customer questions, or complaints.
Retail Store Associate
Value Village
Stittsville, ON
07.2021 - 04.2022
- Customer service within a retail environment.
- Organizing clothing racks, product displays, and maintaining the cleanliness of a large retail store.
- Multi-departmental experience; working primarily in retail operations, with occasional work in both the donation center, and sorting facility.
Key Holder
Dollarama
Stittsville, ON
05.2021 - 07.2021
- General opening and closing responsibilities.
- Managing a small team in a retail environment.
- Unpacking skid deliveries and dispersing product throughout the storage facility and store displays.
Cake Decorator
Dairy Queen
Kanata, ON
10.2019 - 04.2021
- Independent time management and organization: Working solo in the cake decoration department, fulfilling large quantities of custom orders, and stocking the front of house each day.
- Maintaining cleanliness and organization of a kitchen environment, following food service safety, and sanitization protocols.
- Managing and taking cake orders through online and over-the-phone requests, and formulating designs based on customer specifications.
Education
Combined Honours BA - Anthropology & Art History
Carleton University
04-2027
Secondary School Diploma -
Frederick Banting Alternative High School
06.2023
Skills
- Bilingual fluency in French and English: Level B2 French certification
- Working in museums, history, and arts-based environments
- Microsoft Suite proficiency
- Team management
- Friendly and compassionate
- Strong ability to work under pressure
- Strong work ethic
- Documentation and reporting
- Team building
- Task delegation
- Focus on equity, inclusivity, and accessibility
- Passion in art and design
- Customer service
- Project management
- Ability to work efficiently in group or independent settings
Volunteer Experience
- Diefenbunker: Canada's Cold War Museum: Artist-in-Residence Selection Committee (Feb 2024 - Present)
- Canadian Centre for Experimental Radio Astronomy: Student Volunteer (Nov 2024 - Present)
- Parrot Partners Canada: Aviary Volunteer (Feb - Apr 2023)
Certification
- LinkedIn Excel Essential Training (Microsoft 365) - Issued Dec 2023
- WHMIS2015 - Issued Nov 2023
- Ottawa Tourism - Shine on Academy Certification - Issued May 2023
- Smart Serve Ontario - Issued Oct 2023
References
References available upon request.
Timeline
Receptionist
Pranashanti Yoga Centre
09.2025 - Current
Supervisor
Diefenbunker: Canada’s Cold War Museum
08.2023 - 12.2025
Project Assistant
Diefenbunker: Canada’s Cold War Museum
11.2022 - 08.2023
Escape Room Host
Escape Manor: Diefenbunker
04.2022 - 11.2022
Retail Store Associate
Value Village
07.2021 - 04.2022
Key Holder
Dollarama
05.2021 - 07.2021
Cake Decorator
Dairy Queen
10.2019 - 04.2021
Combined Honours BA - Anthropology & Art History
Carleton University
Secondary School Diploma -
Frederick Banting Alternative High School