Caleb Shively
Prince George,BC
Summary
Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Experienced in fast-paced environments and adaptable to last-minute changes.
Overview
8
8
years of professional experience
Work History
Hotel Night Auditor
Ts'il Kaz Koh
Burns Lake, British Columbia
06.2024 - 11.2024
- Handled incoming calls efficiently while ensuring polite telephone communication.
- Delivered exceptional customer service to ensure pleasant stays for all guests.
- Completed end-of-shift paperwork such as incident reports and cash reconciliations.
- Facilitated efficient nightly guest check-ins and check-outs
- Assisted guests with inquiries and resolved issues promptly.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
Budtender
Crossroads Cannabis
Burns Lake, British Columbia
05.2022 - 02.2024
- Assisted customers in selecting the products for their needs.
- Provided stellar customer service by answering questions regarding product usage and benefits.
- Discussed strains, qualities, and effects of marijuana for recreational needs.
- Managed inventory levels, providing proper stock of various cannabis strains and accessories.
- Advised customers on various products such as effects, flavors, potency levels, and prices.
Head Night Cook
Lakeland
Burns Lake, British Columbia
10.2020 - 11.2021
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised kitchen staff during night shifts to ensure smooth operations.
- Managed inventory levels and ordered supplies as needed for nightly service.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Stationary Store Clerk/Designer Supervisor
Lakes District Free Classifieds
Burns Lake, British Columbia
07.2018 - 08.2020
- Received deliveries, scanned packages, and updated orders in internal database.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Provided customer service by greeting customers, responding to questions, and offering assistance with locating items.
Hunting Guide Assistant
Big Time Hunt's
Atlin, British Columbia
08.2016 - 09.2018
- Identified hazards associated with various terrain types and took steps to mitigate risks accordingly.
- Advised clients on safe practices and equipment usage during hunting excursions.
- Organized and maintained equipment for guided hunts to ensure readiness and safety.
- Developed positive relationships with internal customers through effective communication techniques.
- Greeted visitors, clients and guests in a professional manner.
Education
High School Diploma -
Lakes District Secondary School
Burns Lake, BC06-2019
Skills
- Cash handling
- Reservation management
- Front desk operations
- Report creation
- Client relationship tools
- Inventory control
- Conflict resolution
- Effective communication
- Problem solving
- Team collaboration
Timeline
Hotel Night Auditor
Ts'il Kaz Koh
06.2024 - 11.2024
Budtender
Crossroads Cannabis
05.2022 - 02.2024
Head Night Cook
Lakeland
10.2020 - 11.2021
Stationary Store Clerk/Designer Supervisor
Lakes District Free Classifieds
07.2018 - 08.2020
Hunting Guide Assistant
Big Time Hunt's
08.2016 - 09.2018
High School Diploma -
Lakes District Secondary School