Caleb Schwindt

Best Buy Canada

04.2013 - Current

Leadership & Team Management: Directly oversee a successful long term team of 6+ people in an everchanging market and workforce. Foster a collaborative environment by implementing effective training programs, setting performance goals, and conducting regular performance reviews.
Sales & Revenue Growth: Drive store sales through strategic planning and execution of promotional events, merchandising strategies, and customer engagement initiatives. Achieved year over year ongoing sales growth, consistently meeting or exceeding sales targets.
Customer Experience: Ensure high standards of customer service representing Best Buy's trusted brand over the years. Address and resolve customer issues promptly, gathering high engagement in online reviews and internal net promoter scores.
Inventory Management: Oversee inventory control processes to ensure optimal stock levels, accurate product availability, and efficient replenishment. Achieved minimal inventory shrink each year with effective SOP's and loss prevention strategies.
Operational Excellence: Manage daily store operations, including scheduling, budgeting, and compliance with company policies and procedures. Streamlined operational processes to be efficient with overall spending needs.

Training & Development: Develop and implement training programs for new hires and existing staff to enhance their skills and performance. Conducted conference calls and meetings on sales techniques, product knowledge, and customer service.
Community Engagement: Represent Best Buy in local community events and partnerships, strengthening the store’s presence and fostering positive relationships with customers and local organizations.

Similar Profiles