Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Caleb Quinton

Vancouver,British Columbia

Summary

Food service professional adept at both FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Director of Operations and Development

Viaggio Hospitality
09.2022 - Current
  • Currently overseeing 15 restaurants brands with all aspect's of operations both front and back of house, including menu changes, engineering, marketing and production activities in accordance with business objectives.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Monitored budget and utilized operational resources.
  • Achieved team goals through formalized training plans, coaching and performance management.
  • Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
  • Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
  • Assisted in recruiting, hiring and training of team members.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained cleanliness and organization of cleaning workspace, working closely with employees to systemize tasks.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Supervised daily operations of multi-million dollar operation.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Defined, implemented and revised operational policies and guidelines.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Eased team transitions and new employee orientation through effective training and development.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Trained new employees on proper protocols and customer service standards.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.

General Manager

Cactus Club Cafe
03.2014 - 10.2022
  • Led and directed team members on effective methods, operations and procedures.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained a safe working and guest environment to reduce risk of injury and accidents.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Prepared for and executed new menu implementations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Managed Front of house team schedule with eye for coverage needs and individual strengths.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Controlled spending on overhead and equipment by devising and executing cost-management procedures.
  • Helping with new store opens in Vancouver, Toronto and Calgary
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations
  • Motivated, trained, and disciplined employees to maximize performance

Real Estate Consultant

Oakwynn Encore/CQ Homes Inc
01.2003 - 12.2022
  • Communicated with clients to understand their property needs and preferences.
  • Presented purchase offers to sellers for consideration.
  • Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
  • Advertised client properties on websites, through social media and in real estate guides.
  • Negotiated, facilitated and managed real estate transactions.
  • Continually stayed up-to-date on mortgage rates and related real estate news.
  • Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area.
  • Created and implemented marketing plans to drive sales.
  • Represented buyers and sellers of developed and undeveloped properties.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.

Head Chef

The Spectra Group Of Great Restaurants
04.1992 - 05.2002
  • Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Maintained skilled kitchen staff by properly coaching, counseling and disciplining employees.
  • Maintained updated knowledge of local competition and restaurant industry trends.
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
  • Led shifts while personally preparing food items and executing requests based on required specifications.
  • Regularly interacted with guests to obtain feedback on product quality and service levels.
  • Achieved and exceeded performance, budget and team goals.
  • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen

Education

Diploma - Emotional Intelligence

Virtus Https://virtusinc.com
Vancouver
2022

Real-Estate Sales - Real-Estate Sales And Marketing

UBC
Vancouver BC
2003

Skills

  • Service-oriented
  • Inventory control and record keeping
  • Natural leader
  • Proven cost-control expert
  • Conflict resolution techniques
  • Trained in performance and wage reviews
  • Business operations expertise
  • Marketing and advertising
  • Employee Training Program
  • High Expectations
  • Continually Monitored Restaurant
  • Strong Leadership
  • Labor Costs
  • Efficiently Resolved Problems
  • Strong Interpersonal Skills
  • Staff Development
  • Quality Control Guidelines
  • Exceptional Dining Experience

Accomplishments

  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training,
  • Reduced employee turnover by 35% by creating and implementing a retention guide
  • Supervised team of 300+ staff members.
  • Top people producer in the company 2018, 2019,2020,2021,2022
  • Won top corporation award Cactus Cup 2019,2020 only one to be nominated in an opening year the only one to do so in company history
  • Won GM of the year and given a recruiting bonus
  • Highest GM score on my 360 review in company history
  • Implemented Health and safety procedures
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Trained, Promoted and supplied 17 individual's in 17months the most is company history,most of these positions were hourly to salary 3 of them were promoted into AGM and GM's for the company.
  • Opened and ran one of the most successful restaurant's opens in company history. Top PBF% and PBF$ beating sales projections by over 35% Weekly Sales projection $170,000 we were able to do $285,000
  • Creating ,Implementing, training and orientation packages to help train and facilitate company objectives. Serve a manager, Shift leader development guide, manager development guide, hiring packages, health and safety protocol's ,dress code, staff retention guide, recruiting bonus, sales contest's, service orientations, expectations and standards outline
  • Meeting with Head office profit team biweekly to help implement profit and labour strategies company wide.
  • Implementing communication protocol between all managers both Front of house and back of house via Slack and email to ensure everyone understands the business and what needs to be done with the day to day operations
  • Keeping below the labour budget by minimum 1% 2018 to 2022 even with minimum wage going up from $11.35 per hour to $15.65 per hour
  • Pandemic result's out of 32 stores we were #1 for profit , and promotions during the pandemic I was able to promote 4 managers, 8 service staff



Certification

Real Estate sales and development license

Food Safe

First Aid

Serving It Right

Class 5 and 6 Drivers License

Harassment Seminar

Homewood Solutions Evaluation

Cactus University by Virtus year 1, 2,3


**References Available Upon Request


Timeline

Director of Operations and Development

Viaggio Hospitality
09.2022 - Current

General Manager

Cactus Club Cafe
03.2014 - 10.2022

Real Estate Consultant

Oakwynn Encore/CQ Homes Inc
01.2003 - 12.2022

Head Chef

The Spectra Group Of Great Restaurants
04.1992 - 05.2002

Diploma - Emotional Intelligence

Virtus Https://virtusinc.com

Real-Estate Sales - Real-Estate Sales And Marketing

UBC

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Caleb Quinton