Caleb Marcellus
Brantford,ON
Summary
Knowledgeable and reliable customer service representative with solid background in retail operations, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Team Leader
Wendy's
12.2019 - Current
- Note: Worked Dec 2019 - July 2022 then Sept 2023 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Trained and evaluated crew performance providing coaching to address inefficiencies.
- Organized and detail-oriented with a strong work ethic.
Shift Supervisor
Beavertails
04.2023 - 09.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed cash handling procedures, maintaining accuracy in financial transactions, created bank deposit slips.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Trained new employees and delegated daily tasks and responsibilities.
Overnight Crew Member
McDonald's Restaurant
07.2022 - 09.2023
- Accurately operated cash register to process customer payments.
- Managed time efficiently without direct supervision, prioritizing tasks based on urgency and importance during overnight hours.
- Collaborated with team members to complete nightly tasks efficiently, maintaining a positive work atmosphere.
Instacart Shopper
Instacart
06.2021 - 04.2023
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Education
BBA - Accounting And Finance
Fanshawe College
London, ON05-2026
High School Diploma -
Brantford College Institute & Vocational School
Brantford06-2020
Skills
- Time Management
- Cash Handling
- Coaching and Mentoring
- Teamwork and Collaboration
- Multitasking Abilities
- Reliable
Timeline
Shift Supervisor
Beavertails
04.2023 - 09.2023
Overnight Crew Member
McDonald's Restaurant
07.2022 - 09.2023
Instacart Shopper
Instacart
06.2021 - 04.2023
Team Leader
Wendy's
12.2019 - Current
BBA - Accounting And Finance
Fanshawe College
High School Diploma -
Brantford College Institute & Vocational School
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