Caleb Johnson
Folsom
Summary
Dedicated and driven by results law enforcement officer with extensive experience in team leadership, policy implementation, and dispute resolution. I currently work as a Correctional Officer with the California Department of Corrections & Rehabilitation, where I gain hands-on experience preserving safety, enforcing regulations, and promoting rehabilitation-focused workplaces. I am pursuing a B.S. in Applied Management to further develop my leadership and problem-solving abilities, and I am eager to transition into a Correctional Counselor role where I can use my interpersonal skills, critical thinking, and commitment to rehabilitation to positively impact lives and institutional outcomes.
Overview
10
10
years of professional experience
Work History
Correctional Officer
California Department of Corrections and Rehabilitation
04.2024 - Current
- Enforce policies, rules, and regulations to keep the facility safe and secure.
Oversee the activities of the inmates, including their housing, jobs, and leisure activities.
- To avoid contraband and guarantee compliance, conduct regular security inspections, searches, and inmate counts.
- Use good judgment and de-escalation tactics when handling emergencies, disturbances, and incidents.
- Keep an eye on inmate conduct and, if necessary, bring up any issues with supervisors and mental health specialists.
- Assure adherence to institutional procedures while facilitating inmate mobility inside the facility.
Compose thorough reports on events, the behavior of prisoners, and operating protocols.
- Encourage positive conduct and enforce structured routines to aid in the healing process.
Cooperate with administrative workers, medical professionals, and law enforcement officers.
- Work in a high-stress setting while being professional and abiding by ethical standards.
Warehouse Order Selector
Safeway Distribution Center
05.2023 - 01.2024
- Working collaboratively with other team members and departments to ensure smooth warehouse operations.
- Accurately selecting items from warehouse inventory based on customer orders, and preparing them for shipping.
- Keeping track of inventory levels, reporting discrepancies, and assisting in cycle counts to maintain accurate inventory records.
- Adhering to all safety procedures and regulations within the warehouse environment to prevent accidents and injuries.
- Efficiently managing time to ensure orders are picked and prepared in a timely manner to meet shipping deadlines.
Trust and Safety Specialist
Accenture @ Facebook
07.2019 - 05.2023
- Conduct efficacy reviews to determine whether the policies are applied accurately
- Support the development of new policies, including researching policy topics
- Monitor and assure users' product perform without disruption
- Analyze user behaviors and build significant protections against the harmful activity
- Effectively identify problems and issues by performing relevant research using the appropriate tools. Provide feedback to management regarding necessary changes and updates; including but not limited to policies, upgrades, and customer care issues.
Platform Experience Associate
Bcforward @ Google
09.2018 - 07.2019
- Analyzed and reviewed user profiles, videos, and text-based content and investigated, escalated, and resolved issues that were reported by users or flagged by the system
- Investigated and resolved issues regarding content that is reported for account support and safety; flagged for action, and resolved within agreed-upon turnaround times and standards of quality
- Understood and remained up-to-date with client policies and guidelines; resolved inquiries according to defined policies and procedures
- Collaborated with team to enhance and develop new policies
Shift Supervisor
Starbucks
05.2016 - 09.2018
- Led each shift, working alongside a team of baristas to deliver quality customer service and expertly- crafted products
- Executed store operating policies and standards, including providing quality beverages and food products, cash handling, and store safety and security, with or without reasonable accommodations
- Oversaw audits to track cash flow and inventory
Sales Associate
Champs Sports
11.2014 - 01.2016
- Delivered sales, outstanding customer experience, and operational expectations
- Ensured high levels of customer satisfaction by being knowledgeable on all products offered and collaborated with co-workers to provide excellent sales service
- Shared expertise on products and trends to fit customer's needs
- Maintained awareness of all product knowledge, and current or upcoming product/trends
Education
Bachelor of Science - Applied Management
Grand Canyon University
Phoenix, ArizonaSkills
- Analytical and Problem-Solving Abilities
- Team Leadership and Management
- Operational Efficiency
- Time Management
- Adaptability
Timeline
Correctional Officer
California Department of Corrections and Rehabilitation
04.2024 - Current
Warehouse Order Selector
Safeway Distribution Center
05.2023 - 01.2024
Trust and Safety Specialist
Accenture @ Facebook
07.2019 - 05.2023
Platform Experience Associate
Bcforward @ Google
09.2018 - 07.2019
Shift Supervisor
Starbucks
05.2016 - 09.2018
Sales Associate
Champs Sports
11.2014 - 01.2016
Bachelor of Science - Applied Management
Grand Canyon University
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