Caleb Griswold

Field Support Network Officer:

• Supported administrative and operational functions.
• Provided accurate responses to field inquiries via phone and email, ensuring seamless communication support.
• Prioritized customer satisfaction through tailored services.
• Communicated essential guidance regarding operational workflows and required standards.
• Outlined comprehensive advice concerning different aspects of the election administration mandates by Elections Canada.
• Interpret and analyze information to make recommendations.
• Provide support and services to internal and external customers.
• Delivered client-focused solutions.
• Intercept and redistribute sensitive information sent to the FSN.
• Delivered comprehensive onboarding services to Elections Canada field officers.

FSN Onboarding Team:

• Conducted onboarding sessions to orientate new staff members about company policies and procedures.
• Recommended changes or improvements in existing training processes as needed.
• Maintained up-to-date records of trainee progress and provided regular updates to management team.
• Assisted with developing online learning modules for remote learners.
• Resolved any issues raised by participants during the training session in a timely manner.
• Provided feedback on employee performance based on observed results during training sessions.
• Adapted teaching methods according to the needs of individual learners or groups.

Embedded Agent Program:

• Received specialized training from Subject Matter Expert teams to support projects in Revision, Special Ballot Voting, and Outreach.
• Collaborated with Subject Matter Experts to verify geographical data for new Electoral Mapping, ensuring accurate distribution across 343 regions.
• Verified addresses for Outreach-related programs, enhancing documentation accuracy for Indigenous communities, post-secondary institutions, and healthcare facilities.

Support during General Election:

• Provided critical support during the 45th General Election by assisting fellow agents in resolving inquiries and directing them to the appropriate SME teams.
• Managed emails and casework efficiently to ensure seamless operations while fellow agents handled calls.

Election Results Monitoring team:

• Led a team of 3 agents to monitor election results across 20 Electoral Districts, ensuring timely updates and resolution of ballot count discrepancies.
• Oversaw communication with district admins to verify ballot counts and expedite report finalization, enhancing election monitoring efficiency.
• Coordinated with experts to resolve complex election monitoring issues, facilitating effective problem-solving and information relay to team agents.

45th General Election:

• Provided comprehensive support to Electoral Admins across Canada by efficiently handling phone calls and emails, ensuring timely resolution of inquiries.
• Monitored and followed up on unresolved cases, flagging any open issues to ensure prompt action and resolution.
• Facilitated seamless handoffs to SMEs by gathering detailed information from electors and relaying it effectively, minimizing follow-up requirements.

Other tasks within FSN:

• Conducted recruitment outreach to former Elections Canada staff for Returning Officer positions, facilitating application awareness.
• Informed Electoral Admins of impending password expirations, providing support to those needing assistance with timely updates.
• Verified and ensured accuracy of case procedures by reviewing cases created by fellow agents, addressing missing information, and ensuring proper routing.

• Led team in the decommissioning, installation, and moving of office furniture, ensuring client satisfaction through effective communication.
• Transported colleagues to work locations and disposed of discarded items, maintaining operational efficiency and safety.

• Counted ballots for the 43rd General Election, ensuring accuracy and integrity throughout the process.
• Collaborated with new agents to sort ballots by party in district, ensuring accurate information and secure handling.

• Enhanced customer satisfaction by efficiently resolving complaints and coordinating with other stores to locate products.
• Managed financial transactions, including counting tills and preparing bank deposits, ensuring accuracy and security.
• Led staff training and development, improving service quality and operational efficiency.

• Posted at Canadian Mortgage Housing Corporation
• Ensured the security of buildings and employees by conducting thorough patrols across all levels of the section.
• Compiled detailed shift reports documenting patrol activities, cleaner escorts, and notable events to maintain comprehensive security records.
• Authored incident reports to accurately record and address equipment malfunctions, elevator issues, and employee-related incidents.

• Monitored security cameras, fire panels, and alarms to ensure safety and operational integrity.
• Coordinated scheduling and deployment of security personnel, ensuring adequate coverage during absences and emergencies.
• Compiled detailed shift and incident reports to maintain accurate records and facilitate communication.

• Assisted customers with enthusiasm, ensuring a welcoming store environment.
• Managed inventory by efficiently stocking heavy products.
• Developed skills in drafting plant guarantees, contributing to customer satisfaction and trust.

• Provided exceptional customer service by engaging warmly with patrons and ensuring compliance with age verification for tobacco sales.
• Ensured store security and accuracy in financial transactions by closing shifts, cleaning, counting cash, printing lottery sales results, and setting the security system.
• Recognized for outstanding performance and customer interaction by earning the 'Mystery Shopper' award in November.

• Conducted surveillance by monitoring security cameras and patrolling store floors to identify and report suspicious behavior to supervisors.
• Organized and maintained essential security documentation for store employees, ensuring accessibility to critical information.
• Opened and secured the store during morning shifts, ensuring a safe and orderly start to operations.