Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

CALE SHARMAN

North Vancouver

Summary

An honest and hardworking person who works well both in a team and independently. I am a reliable, well-presented person who is a quick learner. I have an outstanding work safety record and perform my duties consistently, responsibly, and enthusiastically. With over 10 years of experience in customer service, I have developed a high level of workplace communication. I am highly skilled at building relationships with clients and peers across all levels of an organization.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Rental Technician

Cypress Mountain
Vancouver
11.2024 - Current
  • Inspected, cleaned, and maintained rented equipment prior to customer use.
  • Resolved customers' complaints regarding products or services.
  • Processed exchange requests in computer system.
  • Delivered exceptional service by equipping customers based on their preferences and skill levels.
  • Demonstrated safe working practices when operating rental machinery and equipment.
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Inspected rental equipment upon return, closed transactions efficiently and performed routine maintenance or minor repairs in preparation for next customer.
  • Provided training to customers on proper use of rental equipment.

Pest Control Technician

Rentokil Initial
Newcastle
10.2021 - 10.2024
  • Established optimal strategies for handling pest control needs based on building layouts and property characteristics
  • Identified sources of infestations and extent of damages with detailed inspections
  • Assisted with coordinating referrals and special services for customers, including improvement services designed to reduce pests' access points
  • Satisfied clients by explaining treatment options and completing thoroughly treating properties to remedy or prevent pests
  • Detailed every job in well-written report, pointing out sanitation and structural issues that could results in pest activity
  • Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction
  • Flexible working hours being required to start anywhere in a 24 hour day when needed outside normal working hours
  • Followed all company protocols when applying pesticides on the inside and outside of structures
  • Adhered to safety procedures when applying pesticides to reduce exposure to people and animals
  • Identified pest issues, placed traps and bait and removed dead pests after extermination
  • Quoting up scales of work for new and existing clientele, and executing the sale for the customer
  • Building relations with regular customers to ensure pest free conditions remain all year round

Store Assistant

ALDI
Newcastle
05.2019 - 10.2021
  • Satisfied customers with personalized support, helping locate merchandise and suggesting related products based on individual needs
  • Balanced drawers, resolved discrepancies and prepared daily deposits to maintain finances with high degree of accuracy
  • Processed customer payments using cash register and credit card machines
  • Stocked shelves, organized displays, and rotated merchandise for freshness
  • Sorted items into appropriate departments to ensure efficient store operations
  • Maintained cleanliness of sales floor and backroom areas
  • Ensured compliance with safety regulations regarding hazardous materials handling
  • Attended team meetings to discuss current procedures and develop strategies for improvement
  • Handled seasonal changes smoothly, directing resets to match corporate plan-o-grams and highlight desirable merchandise
  • Participated in training sessions related to new products or technologies used in the store
  • Recaptured sales and customer loyalty with skilled handling of diverse complaints
  • Located parts or products using computerized inventory system

Crew Trainer

McDonald's
Newcastle
02.2014 - 05.2019
  • Identified areas of improvement within the team by implementing regular assessments and evaluations
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels
  • Collaborated with other trainers to develop effective methods for teaching new concepts
  • Organized team building activities to foster a positive work environment among crew members
  • Encouraged open communication between trainees and management throughout the learning process
  • Ensured that all safety protocols were followed during training sessions
  • Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures
  • Monitored performance of crew members in the field, providing feedback and guidance when needed
  • Assisted management in developing strategies to improve customer service standards
  • Followed health and safety regulations while handling food products
  • Cleaned, stocked and restocked workstations with ingredients and supplies

Education

Higher School Certificate -

Saint Francis Xavier College
Hamilton, NSW
11.2015

Skills

  • Rental transactions
  • Data entry
  • Time management
  • Reporting and documentation
  • Service Planning
  • Organization and multitasking
  • Conflict Resolution
  • Equipment maintenance
  • Customer service
  • Inventory management

References

Mel Murray - Supervisor at CYPRESS MOUNTAIN

Contact: +1 778 855 4821

Chris Hill - Line Service Manager at RENTOKIL 

Contact: +61 416 273 791

Alexander Lee - Store Manager at ALDI 

Contact: +61 410 503 161

Certification

  • NSW Pesticide License EXP 2028
  • NSW Class C Driver's License EXP 2032
  • Marker USA Certified Technician EXP 2026
  • Alpine Binding Technician Certified EXP 2026
  • Groupe Rossignol Binding Certified EXP 2026

Timeline

Lead Rental Technician

Cypress Mountain
11.2024 - Current

Pest Control Technician

Rentokil Initial
10.2021 - 10.2024

Store Assistant

ALDI
05.2019 - 10.2021

Crew Trainer

McDonald's
02.2014 - 05.2019

Higher School Certificate -

Saint Francis Xavier College

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