Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Calandir Keith

Vernon,BC

Summary

Seeking a new career with a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
years of professional experience

Work History

Loblaws Superstore

Retail Department Manager
08.2016 - Current

Job overview

  • Communicated with managers of other departments to maintain transparency or upcoming changes.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Identified issues and communicated needs to supply chain or category management and then shared the updated knowledge with my department specialist and other stores.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed detailed plans based on broad guidance and direction.
  • Made quick and effective decisions when changes were made at the last minute to ensure I was still hitting deadlines.
  • Traveled to other stores to assist in department resets or layout modifications.
  • Interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Ensured confidentiality in all dealings regarding professional or staffing issues including but not limited to discipline or internal corporate information.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed positive rapport with fellow employees to boost company morale and promote employee retention.

Loblaw Superstore

Merchandise Associate
07.2015 - 08.2016

Job overview

  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Built end caps and aisle displays to highlight products and support latest promotions.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

Loblaw Superstore

Courtesy Clerk
09.2014 - 07.2015

Job overview

  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Cross-trained and provided backup support for organizational leadership.
  • Learned to prioritize while addressing the needs of multiple customers and find the fastest way to address their needs.

Education

Pleasant Valley Secondary School
Armstrong, BC

High School Diploma

Skills

  • Computer proficiency
  • Handling High Volumes of Work
  • Organizational Skills
  • Ability to Maintain Confidentiality
  • Addressing Problems and Creating Viable Solutions Quickly
  • Adaptable to Changing Demands
  • Staff Hiring and Retention
  • Effective Oral and Written Communication
  • Efficient with Microsoft Word, Excel, and Teams
  • Works Well In Team Environments or Individually

Additional Information

While working as a Department Manager I have continued to take online courses in Microsoft Office as well as some Data Analysis to continue to expand my knowledge base.


Timeline

Retail Department Manager

Loblaws Superstore
08.2016 - Current

Merchandise Associate

Loblaw Superstore
07.2015 - 08.2016

Courtesy Clerk

Loblaw Superstore
09.2014 - 07.2015

Pleasant Valley Secondary School

High School Diploma

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Calandir Keith