Cala Corrales
Huntington Beach,CA
Summary
Dynamic server and floor manager with extensive experience, excelling in effective customer upselling and allergy awareness. Proven track record of enhancing customer satisfaction and training new staff. Skilled in POS operation and committed to delivering exceptional service while fostering positive relationships with patrons.
Overview
10
10
years of professional experience
Work History
Server
Gaslamp
06.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
Server/Bartender
Oggis Pizza and Brewing Co
06.2024 - Current
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server/Bartender
Mamas on 39
07.2018 - 06.2024
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Floor Manager
Dogz Bar And Grill
07.2015 - 12.2019
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Oversaw supply restocking, area cleaning, and product organization.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Pre Nursing
Long Beach Community College
Long Beach, CAHigh School Diploma -
Belford High
Lancaster, CA06-2008
Skills
- Daily specials memorization
- Reliable Professional Commitment
- POS operation
- Cash handling
- Server training
- Order accuracy
- Effective customer upselling
- Allergy awareness
- Excellent Customer Service Skills
- Problem-Solving Skill
Timeline
Server
Gaslamp
06.2024 - Current
Server/Bartender
Oggis Pizza and Brewing Co
06.2024 - Current
Server/Bartender
Mamas on 39
07.2018 - 06.2024
Floor Manager
Dogz Bar And Grill
07.2015 - 12.2019
Pre Nursing
Long Beach Community College
High School Diploma -
Belford High
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