Caity Caswell
Marshall,Sask
Summary
I am a meticulous individual, with a strong background in guest service environments. Adaptable, energetic and customer-oriented employee, with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Hotel Front Desk Clerk
Travelodge
02.2024 - 08.2024
- Welcomed each new arrival, confirming reservations and identification.
- Collected room deposits, fees, and payments.
- Monitored security cameras to maintain safety and security of guests and hotel.
Direct Care Worker
Bea Fisher Center
03.2022 - 12.2022
- Assisted patients with daily living activities and needs, such as bathing, dressing, grooming, and feeding for improved quality of life.
- Managed challenging behaviors effectively, de-escalation techniques necessary.
- Providing compassionate and individualized care tailored to their specific needs.
Customer Service Rep.
The Brick
11.2020 - 06.2021
- Investigated and resolved customer inquiries and complaints quickly.
- Managed effective, timely replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Sales/Optician
The Eyewear Place
12.2018 - 07.2019
- Aided patients in selection of flattering eyeglass frames
- Verified and updated patient records promptly.
- Explanations of insurance benefits and coverage.
- Conducted frame adjustments.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Education
High School Diploma -
Holy Rosary High School
Lloydminster, AB07.
Skills
- Valid Driver’s License
- Communication
- Creative
- Problem-Solving
- Digital Literacy
- Critical thinker
- Cash Handling
References
Available Upon Request.
Timeline
Hotel Front Desk Clerk
Travelodge
02.2024 - 08.2024
Direct Care Worker
Bea Fisher Center
03.2022 - 12.2022
Customer Service Rep.
The Brick
11.2020 - 06.2021
Sales/Optician
The Eyewear Place
12.2018 - 07.2019
High School Diploma -
Holy Rosary High School
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