Caitlynn Ross
Riverside
Summary
Professional with background in guest services, skilled in delivering engaging and memorable experiences. Strong focus on collaboration and achieving results, adaptable to changing needs. Expertise in crowd management, safety protocols, and guest satisfaction, with friendly and approachable demeanor. Known for reliability, teamwork, and consistently exceeding expectations.
Overview
8
8
years of professional experience
Work History
Attractions Cast Member
Walt Disney Company
Anaheim, CA
06.2018 - Current
- Delivered exceptional guest experiences by engaging visitors in immersive storytelling and character interactions.
- Managed attraction operations, ensuring safety protocols and procedures were consistently followed.
- Trained new cast members on operational standards and guest service excellence to enhance team performance.
- Currently a lead at the Winnie the Pooh attraction
- Manage the breaks, lunches, and other task of the cast members at my attraction
- Collaborate with other leadership members on ways that our cast could be more efficient and make the guest experience at Winnie the Pooh better
Recreation Aide
City Of Moreno Valley
Moreno Valley, CA
04.2025 - 07.2025
- Assisted in planning and executing seasonal events, ensuring smooth operations and participant satisfaction.
- Led volunteer recruitment efforts, fostering a supportive environment that encouraged community contributions to programs.
- Organized recreational activities to enhance community engagement and promote healthy lifestyles.
- Led youth groups during the spring and summer camps where I planned daily educational activities
Senior Representative
Yaamava Resort and Casino
Highland, CA
02.2024 - 05.2024
- Promoted the Club Serrano Card to guest
- Assisted Club Serrano members with receiving meal vouchers or their weekly gifts
- Managed the lost and found booth for guest and employees
- Followed the Forbes Standards
- Led customer service initiatives, enhancing guest satisfaction and loyalty.
- Resolved issues through careful research and follow-up with customers.
Loader
UPS Warehouse
Ontario, CA
10.2023 - 02.2024
- Loaded and unloaded packages, ensuring accurate placement and minimizing damage during operations.
- Collaborated with team members to optimize loading processes and reduce turnaround time.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
Tasting Room Cashier/Hostess
Ponte Winery
Temecula, CA
09.2020 - 07.2021
- Sell and pour wine to guest that are coming to enjoy the day at the winery
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Handled cash, credit, and gift card payments efficiently and securely.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organization of checkout area to enhance customer experience.
Education
Bachelor of Science in Business Administration - Business Administration, Sports Management
Southern New Hampshire University
12-2026
Associates in Business Administration - Business Administration
Riverside Community College
12.2024
Skills
- Proficient in Microsoft Office
- Proficient in Google Applications
- Proficient in other computer programs
- Strong work ethic
- Customer service expertise
- Service upselling
- Exceptional communication
- Performance under pressure
- Safety awareness
- Cash handling experience
- Strong problem solving
Timeline
Recreation Aide
City Of Moreno Valley
04.2025 - 07.2025
Senior Representative
Yaamava Resort and Casino
02.2024 - 05.2024
Loader
UPS Warehouse
10.2023 - 02.2024
Tasting Room Cashier/Hostess
Ponte Winery
09.2020 - 07.2021
Attractions Cast Member
Walt Disney Company
06.2018 - Current
Bachelor of Science in Business Administration - Business Administration, Sports Management
Southern New Hampshire University
Associates in Business Administration - Business Administration
Riverside Community College