Caitlyn Soliman
Banff,AB
Summary
I am a motivated server with a lot experience in restaurants. I excel in customer service and rapport, demonstrated through a track record of driving sales and ensuring patron satisfaction at Chucks Steakhouse. I consistently enhance dining experiences by applying detail-oriented and decision-making abilities. I have worked in many different serving environments and think I would be a good fit for Pizzeria Sophia.
Overview
13
13
years of professional experience
Work History
Server/ Shift Leader
Chucks Steakhouse
Banff, Alberta
01.2022 - Current
- Maintain thorough knowledge of menu to describe dining options.
- Ensured customer satisfaction and handle customer complaints in a professional manner.
- Engage in conversation through use of effective interpersonal and people skills.
- Train new employees to perform duties.
Server/ Shift Leader
Magpie & Stump
Banff, Alberta
01.2013 - 11.2023
- Upsold high-profit items such as appetizers and premium margaritas to enhance sales numbers.
- Carried out opening, closing and shift change duties to keep restaurant working efficiently and staff ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu items, ingredients and cooking methods.
- Comfortable handling large server sections and maintaining quality service.
- Supervised staff and maintained appropriate staffing for business levels.
Server
Glass Dining & Lounge
Gold Coast, Australia
01.2012 - 08.2012
- Worked in a casual fine dining setting.
- Providing patrons with proper wine service and decanting upon customer request.
- Consistently achieving sales of approximately $3000 per shift, upselling and cross-selling where possible.
- Frequently providing service for large-scale functions and events.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Resurrection Catholic Secondary School
Kitchener-Waterloo, ON06-2008
Skills
- Customer Service and Rapport
- Upselling
- Decision Making
- Detail-Oriented
- Multitasking and Prioritization
- Team Leadership
Timeline
Server/ Shift Leader
Chucks Steakhouse
01.2022 - Current
Server/ Shift Leader
Magpie & Stump
01.2013 - 11.2023
Server
Glass Dining & Lounge
01.2012 - 08.2012
High School Diploma -
Resurrection Catholic Secondary School
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