CAITLYN ROCHA
Stockton
Summary
Results-driven Personnel Specialist with expertise in payroll management, HR policy implementation, and confidential data handling. Track record of enhancing operational efficiency through strategic planning and collaboration. Committed to providing high-quality support while maintaining the integrity of personnel records and improving scheduling processes.
Overview
9
9
years of professional experience
Work History
Analyst I & Analyst II
Department of Health Care Services
Sacramento
07.2023 - Current
- Collaborated with departments to develop and implement scheduling initiatives that aligned with organizational goals.
- Analyzed reports to identify areas of improvement in scheduling operations.
- Analyzed scheduling reports to pinpoint improvement areas, enhancing overall operational effectiveness.
- Managed confidential personnel files according to established security protocols.
- Managed employee records and maintained confidentiality of sensitive information.
- Provided technical support to staff in the use of various software applications, such as Microsoft Office and Adobe Acrobat.
- Assisted in recruitment processes, including screening and interviewing candidates.
- Implemented HR policies and communicated updates to personnel, ensuring compliance and understanding across the organization.
- Updated employee files to ensure accurate records.
Personnel Specialist
Division of Juvenile Justice
Stockton
05.2022 - 07.2023
- Maintained accurate records of personnel transactions such as hires, promotions, transfers, performance reviews and terminations.
- Administered payroll functions ensuring accuracy in calculation of wages and deductions for all employees.
- Coordinated and conducted new employee orientations to facilitate smooth onboarding.
- Resolved payroll discrepancies promptly, ensuring employee satisfaction through effective communication.
- Audited and processed employee time sheets, maintained payroll records, and responded to inquiries.
- Managed sensitive employee information, ensuring compliance with privacy regulations and protecting confidentiality.
Office Technician
Division of Juvenile Justice
Stockton
12.2021 - 04.2022
- Utilized Microsoft Office Suite to streamline daily tasks, including creating spreadsheets, composing emails, and preparing presentations.
- Managed inventory of office supplies, maintaining optimal stock levels to support office operations.
- Provided customer service support by answering phones, responding to email inquiries, and resolving client concerns.
- Resolved discrepancies between timecards and time sheets and other documents such as leave requests, shift changes.
- Answered and directed phone calls to appropriate personnel.
- Monitored access points for unauthorized personnel entry.
- Retrieved requested files and delivered to appropriate personnel.
- Documented and reported personnel and operational data.
Teller
Golden 1 Credit Union
Stockton
02.2020 - 12.2021
- Processed customer transactions efficiently and accurately.
- Maintained cash drawer accuracy and balanced daily transactions.
- Assisted members with account inquiries and resolved issues promptly.
- Educated members on digital banking tools and services offered.
- Ensured compliance with regulatory policies during all transactions.
- Collaborated with team members to streamline operational processes.
Lead Banquet Server
Firehouse Restaurant
Sacramento
02.2017 - 02.2020
- Supervised banquet staff during events to ensure smooth service and operations.
- Coordinated seating arrangements and table setups for diverse banquet events.
- Communicated with kitchen staff to ensure timely meal delivery to guests.
- Managed inventory of dining supplies and equipment for each event.
- Trained new servers on service standards and restaurant policies effectively.
- Assisted in developing menus tailored to client preferences and dietary needs.
Education
High School Diploma -
Wake Tech
North Carolina01-2012
Skills
- Payroll administration
- Problem resolution
- Research and analysis
- Organizational Skills
- Time management
- Stakeholder engagement
- Data analysis
- Problem Solving
- Adaptability
- Strategic Planning
- Problem solving
Timeline
Analyst I & Analyst II
Department of Health Care Services
07.2023 - Current
Personnel Specialist
Division of Juvenile Justice
05.2022 - 07.2023
Office Technician
Division of Juvenile Justice
12.2021 - 04.2022
Teller
Golden 1 Credit Union
02.2020 - 12.2021
Lead Banquet Server
Firehouse Restaurant
02.2017 - 02.2020
High School Diploma -
Wake Tech