Summary
Overview
Work History
Education
Skills
Functional Fitness Coach (Magine Athletics)
Timeline
Generic

Caitlyn Pugh

43 Diamond Street, Fredericton,New Brunswick

Summary

Experienced in customer service and managing employees. Looking to utilize the skills I've learned over the years along with the knowledge I've attained at the University of New Brunswick over the past four years. With a major in Criminology and Criminal Justice, I am looking to gain employment in my field of study and embark on a meaningful career.

Overview

12
12
years of professional experience

Work History

Supervisor/Manager

Montana's BBQ & Bar
03.2018 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Server/Bartender

Montana's BBQ & Bar
06.2012 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Hostess

Montana's BBQ & Bar
06.2011 - 06.2012
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Bachelor of Arts - Criminology & Criminal Justice

University of New Brunswick
Fredericton, NB
05.2023

Skills

  • Bilingual (English/French)
  • Excellent verbal and communication skills
  • Empathetic listener and persuasive speaker
  • Managing conflict
  • Teamwork
  • Motivating others
  • Train Employees
  • Complex Problem-Solving
  • Customer Service Best Practices
  • Disciplinary Action
  • Delegating Assignments and Tasks

Functional Fitness Coach (Magine Athletics)

Coaching a functional fitness class 2-3 times per week. 

Timeline

Supervisor/Manager

Montana's BBQ & Bar
03.2018 - Current

Server/Bartender

Montana's BBQ & Bar
06.2012 - Current

Hostess

Montana's BBQ & Bar
06.2011 - 06.2012

Bachelor of Arts - Criminology & Criminal Justice

University of New Brunswick

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Caitlyn Pugh