Caitlyn Nelson

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic
• Managed patient registration process, confirming data accuracy and completeness.
• Trained new staff on filing, phone etiquette and other office duties.

• Delegated tasks among employees to ensure successful shifts

• Closely monitored the business summary to get our number to meet or excel company standards.

• Dealt with any dissatisfied costumers ensuring their return to the establishment

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.