Caitlyn Luno
Kingsville,ON
Summary
Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Claims Assessor
Global Excel Management
02.2023 - 06.2024
- Researched u claims and incident information to deliver solutions and resolve problems.
- Consulted police and hospital records when needed.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Teacher's Assistant
Discovery Childcare Program
03.2022 - 02.2023
- Demonstrated specific skills and activities for students to improve understanding and completion of work.
- Maintained energy and enthusiasm in fast-paced environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Bartender
O'Sarracino
06.2021 - 07.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective customer satisfaction rates.
Personal Assistant to the Owner
Nicole Wood Photography
01.2021 - 03.2022
- Set up lighting, prepared sweeps and organized area for photography sessions.
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
ESPN Technical Support Specialist
Sutherland Global Services
01.2020 - 01.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained accurate records both online using software such as Excel and on paper.
- Managed high levels of call flow and responded to various technical support needs.
Pet Store Clerk
Aqua Animania
07.2018 - 10.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Increased customer satisfaction by providing knowledgeable and friendly assistance in pet care, products, and services.
Education
High School Diploma -
W.F. Herman Academy - Secondary
Windsor, ON06.2019
Skills
- Active Listening
- Planning and Coordination
- Multitasking Abilities
- Technical Proficiency
- Tech Savvy
- Data Entry
Certification
- First Aid/CPR
- Smart Serve
Timeline
Insurance Claims Assessor
Global Excel Management
02.2023 - 06.2024
Teacher's Assistant
Discovery Childcare Program
03.2022 - 02.2023
Bartender
O'Sarracino
06.2021 - 07.2022
Personal Assistant to the Owner
Nicole Wood Photography
01.2021 - 03.2022
ESPN Technical Support Specialist
Sutherland Global Services
01.2020 - 01.2021
Pet Store Clerk
Aqua Animania
07.2018 - 10.2019
High School Diploma -
W.F. Herman Academy - Secondary