Caitlyn Lindberg
Edmonton,AB
Summary
At North Gate Medical Center, streamlined patient flow and reduced billing errors by implementing a new filing system and maintaining up-to-date healthcare regulations knowledge. Demonstrating strong communication and multitasking prowess, enhanced office efficiency and patient satisfaction, achieving significant cost savings in office supplies. Medical office administration professional with comprehensive background in managing healthcare operations and patient interactions. Known for collaborative approach and results-driven mindset, consistently adapting to meet evolving needs. Equipped with strong organizational abilities and interpersonal skills, fostering reliable and efficient workplace.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Office Administrator
North Gate Medical Center
03.2022 - 01.2024
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
- Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
- Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
- Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
- Pulled charts and prepared for nurse and doctor assessment.
- Oversaw office records and maintained strict document control.
- Implemented new filing system for patient records, significantly reducing retrieval time.
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
- Streamlined patient flow through effective appointment scheduling, reducing wait times.
- Negotiated with suppliers for office supplies, achieving significant cost savings.
- Maintained up-to-date knowledge of healthcare regulations, ensuring clinic operations remained compliant.
Education
1ST Year Electrician
NAIT
EDMONTON2nd Year Electrician
NAIT
Edmonton, ABMOA
Grant Macewan
Edmonton, ABSkills
- Appointment Setting
- Office procedures understanding
- Follow-up skills
- Managing patient records
- Strong Communication Skills
- Customer Service
- Adaptable to change
- Collections experience
- Teamwork orientation
- Time Management Capabilities
- Medical terminology expertise
- Problem-solving competence
- Data Entry Efficiency
- Understanding of medical ethics
- Multitasking Prowess
Languages
English
Native or Bilingual
Certification
- Goal Setting
- Infection Prevention and Control
- Child Abuse - Identifying, Preventing, Helping
- Work Place Health and Safety Awareness in 4 Steps
- Work Place Health and Safety Awareness For Supervisors in 5 Steps
- Safety Knowledge Evaluation
- Medical Terminology
Timeline
Medical Office Administrator
North Gate Medical Center
03.2022 - 01.2024
- Goal Setting
- Infection Prevention and Control
- Child Abuse - Identifying, Preventing, Helping
- Work Place Health and Safety Awareness in 4 Steps
- Work Place Health and Safety Awareness For Supervisors in 5 Steps
- Safety Knowledge Evaluation
- Medical Terminology
1ST Year Electrician
NAIT
2nd Year Electrician
NAIT
MOA
Grant Macewan
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