Caitlyn Friars
Milton,ON
Summary
Accomplished Executive Assistant at TEM Enterprises, adept in administrative support and project management, significantly enhancing team productivity and client relationships. Expert in handling sensitive information and optimizing schedules, and have a proven track record of fostering team collaboration and driving results through effective communication and meticulous file management.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Project Assistant
TJX Canada - Winners
02.2024 - 07.2024
- Completed multiple tasks simultaneously to optimize project completion.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
- Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
Executive Assistant (Admin)
TEM Enterprises
09.2019 - 07.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed over 30 company emails and phone calls per day.
- Copied and faxed documents daily.
Customer Service Supervisor and Admin Assistant
Lowes/Rona
09.2019 - 02.2024
- Promoted positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Handled cash, bank deposits, and till balancing.
- E-commerce fulfillment and shipment.
- High-ticket sales, installation appointment coordination, and financing applications.
- Creating two-week schedule for full time, part time, and temp workers.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes for seamless customer support.
Education
Associate of Arts - Mental Health And Addictions
Algonquin College
Ottawa, ON (REMOTE) 09.2024 - 05.2025
Bachelor of Arts - History And Social Studies
University of Toronto-Mississauga
Mississauga12.2024
Certificate - Business Administration And Development
Institute of Management, Technology, And Finance
Remote07.2024
Skills
Administrative Support
Research abilities
Team Support
Meeting Coordination
Project Management
Schedule Management
File Management
Information Gathering
Client Relationships
Presentation Development
Scheduling and calendar management
Billing and Invoicing
Languages
English
Native or Bilingual
French
Elementary
Training Sessions Attended
Yearly review, mandatory online training through Lowes/Rona...
- WHMIS and MSDS
- Workplace Safety
- Customer and Business Confidentiality
- Fraud and Theft Investigations and Management
- Active Shooter, and Emergency Weather Procedures
Timeline
Associate of Arts - Mental Health And Addictions
Algonquin College
09.2024 - 05.2025
Project Assistant
TJX Canada - Winners
02.2024 - 07.2024
Executive Assistant (Admin)
TEM Enterprises
09.2019 - 07.2024
Customer Service Supervisor and Admin Assistant
Lowes/Rona
09.2019 - 02.2024
Bachelor of Arts - History And Social Studies
University of Toronto-Mississauga
Certificate - Business Administration And Development
Institute of Management, Technology, And Finance
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