Caitlyn Alves

Athlete’s Care King and Yonge

06.2024 - Current

Submitted and managed insurance claims to ensure timely processing and reimbursement.
Reconciled insurance payments, ensuring accuracy and resolving discrepancies.
Reviewed accounts receivables, actively following up on outstanding payments from patients and insurance companies.
Processed and deposited company checks, maintaining accurate financial records.
Inputted patient data into the P+A system, ensuring proper documentation and compliance.
Scheduled and rescheduled patient appointments, optimizing clinic workflow.
Responded to patient emails in a timely, professional, and customer-focused manner.
Greeted patients and visitors in person and over the phone, providing accurate information and addressing inquiries.
Served as the primary point of contact for external partners, ensuring proper documentation, paperwork, billing, and payments were received and processed.
Maintained patient accounts by collecting, recording, and updating personal and financial information, in compliance with confidentiality procedures.
Managed physician and therapist requests, ensuring effective communication and service delivery.
Handled incoming faxes and scanned relevant reports, charts, and documents into patient charts for accurate record-keeping.

Summary