Caitlin Wilkins
Lakefield,ON
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
13
13
years of professional experience
Work History
Program and Administration Assistant
Community Counselling and Resource Centre
Peterborough, Ontario
01.2024 - Current
- Greet and check in patients, ensuring a positive and welcoming experience.
- Answer phone calls, assist with appointment scheduling and maintaining client attendance, receive and enter payments, and issue receipts/statements.
- Assist with administrative tasks such as filing, faxing, scanning documents, etc.
- Opening and closing of client clinical files.
- System Administrator for the CRM software - responsible for setup, entering forms and categories, maintenance, troubleshooting, and providing training and support to all staff.
- Monthly and quarterly invoicing to funders.
- Prepare the monthly reconciliation of the accounts receivable aged report.
- Assist in designing promotional materials such as flyers, brochures, business cards, and promotional materials.
- Coordinate office activities and operations to secure efficiency and compliance with company policies.
- Provide administrative support to the Executive Director.
- Maintain the administration, board, and the internal filing system.
- Maintain an annual schedule of meetings, and book spaces accordingly.
- Record monthly board meeting minutes, assemble, and distribute board packages and orientation manuals.
- Assist in the organization of the Annual General Meeting (AGM), assemble and distribute AGM packages, and record minutes.
- Maintain an up-to-date Board Registry.
- Coordinate agency and board policies and procedures, updating as required; maintain all master files, and distribute accordingly upon board approval.
- Maintain an updated company assets list.
- Set up and maintain phone lines, and computer user setups with IT vendors.
- Assist in arranging property maintenance as needed.
Sales Administrator
Campbell Monument Company Ltd.
Belleville, ON
03.2021 - 08.2023
- Managed team of sales professionals, exceeding sales targets consistently.
- Designed and wrote marketing materials that boosted product sales and customer loyalty.
- Created innovative marketing campaigns to attract new customers effectively.
- Gained comprehensive knowledge of company’s products, providing tailored advice to customers.
- Coordinated sales communications, training sessions, and quote processes efficiently.
- Engaged directly with customers to create unique memorials, ensuring accurate order processing.
- Achieved and surpassed budgeted sales targets annually through strategic initiatives.
- Simultaneously managed multiple projects while exceeding customer expectations in fast-paced environment.
Operations Coordinator
Phoenix Construction
Kingston, Ontario
06.2019 - 12.2019
- Established and enforced internal policies to ensure compliance with safety regulations and industry standards.
- Created a tracking system for employee attendance, enhancing productivity and reducing payroll costs.
- Executed payroll processes while training employees on health and safety certifications.
- Conducted administrative duties including responding to inquiries and managing websites and social media accounts.
- Coordinated payroll operations and executed daily work orders efficiently.
- Delivered monthly and weekly reports to Project Managers and CEO for performance evaluation.
Media Sales Consultant
POSTMEDIA
Belleville , ON
11.2014 - 06.2019
- Cultivated relationships with print advertisers to enhance digital solution integration.
- Acquired new clients, introducing comprehensive print and digital marketing strategies.
- Sold advertising solutions including print, programmatic digital display, SEM, SEO, and social media campaigns.
CTAC Parts Specialist
SEARS Canada
Belleville
05.2012 - 07.2014
- Managed inventory levels and ensured parts availability for customer orders.
- Assisted customers in identifying and ordering appropriate replacement parts.
- Trained new staff on product knowledge and customer service techniques.
- Received customer orders and placed them into the system for processing.
Education
Diploma - Advertising And Marketing
Loyalist College
Belleville, ON06-2010
Skills
- Customer relationship management
- Team collaboration
- Office data management
- Administrative support
- Document organization
- Multi-tasking
- Attention to detail
- Event planning
References
References available upon request.
Timeline
Program and Administration Assistant
Community Counselling and Resource Centre
01.2024 - Current
Sales Administrator
Campbell Monument Company Ltd.
03.2021 - 08.2023
Operations Coordinator
Phoenix Construction
06.2019 - 12.2019
Media Sales Consultant
POSTMEDIA
11.2014 - 06.2019
CTAC Parts Specialist
SEARS Canada
05.2012 - 07.2014
Diploma - Advertising And Marketing
Loyalist College