Caitlin Wikdahl
Winnipeg,MB
Summary
Accomplished General Retail Manager at Shelmerdine Garden Center, adept in retail inventory management and fostering strong customer relations. Spearheaded initiatives that significantly boosted customer satisfaction ratings, leveraging exceptional leadership and problem-solving skills. Expert in staff supervision and sales analysis, consistently enhancing store performance and team productivity. Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
General Retail Manager
Shelmerdine Garden Center
05.2007 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Retail Manager
Carlton Cards
1998 - 2007
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Led a team of sales associates, providing ongoing training and performance feedback to ensure top-notch customer service.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Maximized sales by developing creative merchandising displays that showcased products effectively.
Education
High School Diploma -
Mennonite Brethren Collegiate Inst.
Winnipeg, MBDiploma Program - Greenspace Management
Red River Community College
Winnipeg, CanadaSkills
- Training and mentoring
- Work Planning and Prioritization
- Reception duties including scheduling, filing, and answering and directing phone calls
- Team Leadership
- Relationship building and management
- Recruiting and Hiring
- Handling confidential payment information
- Multitasking and Organization
- Outstanding communication skills
- Friendly and Positive
- Customer Relations
- Problem-Solving
- Effective Communication
- Self Motivation
- Decision-Making
Accomplishments
- Managed a store that exceeded company expectations in every category during the pandemic.
- Supervised team of 75 staff members.
- Collaborated with Point of Sale team with the development of online sales platform.
Hobbies
Some of my interests include reading, gardening, listening to music, dancing, exercising, and camping with my two sons. I also value the time I spend with my family and my two cats!
Timeline
General Retail Manager
Shelmerdine Garden Center
05.2007 - Current
Assistant Retail Manager
Carlton Cards
1998 - 2007
High School Diploma -
Mennonite Brethren Collegiate Inst.
Diploma Program - Greenspace Management
Red River Community College
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