Caitlin Westhaver
Oldham,NS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Accompanied by a personal foundation that is caring and empathetic. This is paired with excellent interpersonal and communication skills. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences. Always demonstrates a continual willingness to take on added responsibilities to meet personal, professional and team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Residential Support Worker
Salvation Army
05.2022 - Current
- Handled emergency situations with a calm and focused demeanor, following established protocols to ensure resident safety.
- Work cooperatively and effectively with other staff, volunteers, & clients
- Remain flexible for unexpected scheduling needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Streamlined documentation processes by implementing efficient record-keeping strategies that improved accuracy of information shared between team members.
Youth Care Worker
Homebridge Youth Society
06.2022 - 12.2022
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all youth.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Ensured proper medication administration for individuals under my care according to doctors'' orders.
Baker
Tim Hortons
02.2020 - 05.2022
- Monitored on-hand items to proactively replace low stock and keep products stocked to meet expected demands
- Arranged baked goods in attractive displays inside bakery cases to increase sales
- Retrieved supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods
- Used Posera POS register system to ring up customer purchases, process payments and issue receipts
- Upheld food safety standards always
- Maintained order and cleanliness of work areas in conformance with health codes.
Cashier/Food Service Worker
Compass Canada
09.2018 - 12.2019
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Upheld food safety standards at all times
- Maintained order and cleanliness of work areas in conformance with health codes
- Resolved customer concerns and relayed relevant information to supervisor.
Inventory and Purchasing/Bond Assistant
Gosling's Limited
05.2015 - 08.2019
- Created cover letters and faxed purchase orders to distributors/clients
- Confirmed received purchase orders and adjusted/changed information accordingly, through Gosling's Carillon System
- Filed all paperwork and answered all emails that pertained to these two departments
- Completed all duties requested by managerial staff
- Gosling's is involved in many sponsored events such as America's Cup, Newport Bermuda, Cup-Match, and various requested events in which they manage bars, and I was hired to perform bartender duties for several of these functions.
Marketing Assistant
Gosling's Limited
05.2014 - 08.2014
- Helped in organizing events and rum tastings around the island
- Provided specialist knowledge in a variety of merchandise for tourists
- Collected and delivered requested merchandise to clients
- Completed office administrative work when requested
- Bartend various events Gosling's sponsored.
Wine Store Clerk
Gosling's Limited
12.2012 - 12.2012
- Helped clients with all inquiries in understanding the different wines and spirits that Gosling's distributes Island wide
- This also included helping clients with appropriately pairing Gosling's products with food items
- Inputting all sales orders into the Carillon POS system.
Internal Sales Representative
Gosling's Limited
04.2012 - 08.2012
- Answered phone calls, emails and faxes
- Ordered and processed them for delivery to businesses and homes Island wide
- This entailed writing down orders and inputting into Carillon, Gosling's POS system and following up with any queries pertaining to the orders
- Goslings has an extensive price book of products, so it was imperative to be focused, efficient and ensure the correct product was chosen when inputting
- Bartended various events that Gosling's sponsored.
Sales and Marketing Assistant
Gosling's Limited
08.2011 - 09.2011
- Provided support to the Sales and Marketing Team, creating tent cards, posters, and any requests
- Bartended various events that Gosling's sponsored.
Education
Diploma - Counselling Skills/Social-Human Services
Maritime Business College
Lower Sackville, NS10.2022
Bachelor of Arts - Psychology
Mount Saint Vincent University
Halifax, NS05.2020
Associate of Science - Education
Bermuda College
05.2016
High School Diploma -
Bermuda High School For Girls
05.2011
Skills
- Excellent Communication
- Active Listening
- Organization and Time Management
- Dependable and Responsible
- Flexible and Adaptable
Certification
- Community Reinforcement Approach (June 2022)
- IPP (March 2022)
- Decolonized Trauma Informed Training (March 2022)
- First Aid /CPR (February 2022)
- CISM Level 1 (February 2022)
- Counselling of the Bereaved (February 2022)
- Personal Care (February 2022)
- Medication Awareness (February 2022)
- Non-Aversive Behavior (February 2022)
- Manipulation Awareness (February 2022)
- Diffusing Hostilities (January 2022)
- Death notification (January 2022)
- NVCI (December 2021)
- WHMIS/OHS/Fire Safety (December 2021)
References
- James Ingram CAC II, CCS-AC, CGC, ICADC, RPC - Public Safety Nova Scotia Department of Justice, (902) 424-4030
- Rebekah Brounstein - Salvation Army, Program Director, (902) 422 2363 Ext. 236
- Jennifer Downey - Tim Horton's, Manager - (902) 332 4942
- Steven Duxbury - Gosling's Limited, Bond Office Manager - (441) 295 1123
Timeline
Youth Care Worker
Homebridge Youth Society
06.2022 - 12.2022
Residential Support Worker
Salvation Army
05.2022 - Current
Baker
Tim Hortons
02.2020 - 05.2022
Cashier/Food Service Worker
Compass Canada
09.2018 - 12.2019
Inventory and Purchasing/Bond Assistant
Gosling's Limited
05.2015 - 08.2019
Marketing Assistant
Gosling's Limited
05.2014 - 08.2014
Wine Store Clerk
Gosling's Limited
12.2012 - 12.2012
Internal Sales Representative
Gosling's Limited
04.2012 - 08.2012
Sales and Marketing Assistant
Gosling's Limited
08.2011 - 09.2011
Diploma - Counselling Skills/Social-Human Services
Maritime Business College
Bachelor of Arts - Psychology
Mount Saint Vincent University
Associate of Science - Education
Bermuda College
High School Diploma -
Bermuda High School For Girls
- Community Reinforcement Approach (June 2022)
- IPP (March 2022)
- Decolonized Trauma Informed Training (March 2022)
- First Aid /CPR (February 2022)
- CISM Level 1 (February 2022)
- Counselling of the Bereaved (February 2022)
- Personal Care (February 2022)
- Medication Awareness (February 2022)
- Non-Aversive Behavior (February 2022)
- Manipulation Awareness (February 2022)
- Diffusing Hostilities (January 2022)
- Death notification (January 2022)
- NVCI (December 2021)
- WHMIS/OHS/Fire Safety (December 2021)