CAITLIN TORRANCE
Barrie,ON
Summary
Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships.
Overview
8
8
years of professional experience
Work History
Guest Services Agent
Blue Mountain Resorts LP
12.2022 - Current
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
- Maintained up-to-date knowledge of products and services offered.
- Sold thousands of attraction passes
- Built relationships with customers to encourage repeat business.
Banquet Server
Custom Catering
05.2022 - Current
- Preparing tables, serving stations, or buffet tables for service
- Running food from the kitchen to tables of 100+ guests
- Serving food and beverage to guests at their tables or serving stations
- Creating a pleasant atmosphere for dining and entertainment
- Communicating with colleagues and event planners to ensure a smooth event
- Cleaning up after events and aiding in inventory
Swing Manager
McDonald's Restaurants
07.2017 - 11.2022
- Conducted inspections of occupational incidents, injuries, and property damage for safety review compliance
- Responsible for all emergency procedure and emergency response plan
- Ensured all shifts were properly manned and that any staff shortages were addressed properly
- Handled the training and development of both new and existing crew members
- Set targets and goals for each employee and assist them in reaching these goals
- Ensured that standards of hygiene are maintained by crew
- Coordinated work of crew members to ensure exceptional and timely food service to guests
- Supervised the front counter area to ensure that all guests are being handled appropriately, especially focusing on great customer service and accuracy of orders
- Trusted with cash handling and responsibility of deposits for end of day
Animal Care Expert
Pet Valu
05.2021 - 09.2022
- Assisted Pet Parents with choosing new accommodating food for their pet's allergies, weight and/or taste
- Prepared merchandise orders, banking, and other miscellaneous paperwork
- Placed items (10lbs up to 50lbs) including pet supplies, household items, food, and crates onto stock shelves and sales area of the store
- Swept, dusted and performed other general store maintenance
- Assisted in unloading delivery vehicles of cases and bags of pet food and supplies, putting them into stock
Customer Service Representative
Transcom
08.2015 - 12.2017
- Addressed customer service inquiries in a timely and accurate fashion
- Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolved complaints
- Properly directed inbound calls in phone queues to improve call flow
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Maintained up-to-date records at all times
Education
High School Diploma -
Innisdale Secondary School
Barrie, ON2016
Skills
- Excellent at creating rapport with customers and providing superb customer service
- Work well independently and in a team environment
- Enjoy challenges and learning new tasks
- Able to perform many tasks at once
- Confident with customer transactions
- Can handle customer inquiries and complaints with tact and diplomacy
Timeline
Guest Services Agent
Blue Mountain Resorts LP
12.2022 - Current
Banquet Server
Custom Catering
05.2022 - Current
Animal Care Expert
Pet Valu
05.2021 - 09.2022
Swing Manager
McDonald's Restaurants
07.2017 - 11.2022
Customer Service Representative
Transcom
08.2015 - 12.2017
High School Diploma -
Innisdale Secondary School
Similar Profiles
Ashley NobesAshley Nobes
Dispatcher at Blue Mountain ResortsDispatcher at Blue Mountain Resorts
THERESSA BARTEETHERESSA BARTEE
Site Project Administrator/Project Controls at Ogilvie Mountain Holdings LPSite Project Administrator/Project Controls at Ogilvie Mountain Holdings LP
Kaidyn Barnes, CPMKaidyn Barnes, CPM
Property Manager at Mountain Trust, LPProperty Manager at Mountain Trust, LP