Caitlin Thornton
Windsor,ON
Summary
Friendly customer service expert with over 5 years of experience in weighing loads, communicating and following up with clients. Strong history of multi-tasking and prioritizing tasks based on need and urgency. Strong communication and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Scheduling Coordinator
T&T Power
01.2023 - 11.2023
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
Scale House Attendant
Gerdau
05.2020 - 01.2023
- Operated weigh scales and issued tickets when necessary.
- Answered customer calls professionally and routed to appropriate person.
- Dispatched orders to drivers for efficiency.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Communicated with operators to share information related to product.
- Maintained tidy work area to reduce likelihood of accidents.
- Greeted customers and provided excellent service to internal and external clients.
Scale House Operator
Dufferin Aggregates
06.2016 - 09.2019
- Operated weigh scales and issued tickets when necessary.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
- Answered customer calls professionally and routed to appropriate person.
- Followed up with customers to handle delays or other issues.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
- Communicated with operators to share information related to product.
- Provided superior customer service through attentive listening, clear communication, and positive interactions with clients from diverse backgrounds.
Education
Realtor
Humber College
Toronto, ON10.2022
High School Diploma -
School For Young Moms
Peterborough, ON06.2009
Skills
- Problem-Solving
- Strong Work Ethic
- Data Entry
- Customer relations understanding
- Verbal and written communication
- Time management skills
- Attention to Detail
- Schedule Management
- Customer Relationship Management
- Office Administration
Languages
English
Full Professional
Timeline
Scheduling Coordinator
T&T Power
01.2023 - 11.2023
Scale House Attendant
Gerdau
05.2020 - 01.2023
Scale House Operator
Dufferin Aggregates
06.2016 - 09.2019
Realtor
Humber College
High School Diploma -
School For Young Moms