Caitlin Smith
Westminster
Summary
Motivated business student with a strong foundation in customer service. Experienced in managing high-volume shifts and addressing customer concerns effectively, seeking a dynamic role where communication, teamwork, and organizational skills can contribute to a positive environment.
Overview
5
5
years of professional experience
Work History
Host / Takeout / Server
North Italia
10.2024 - Current
- Managed takeout orders, coordinating with kitchen staff to ensure accuracy and timely delivery
- Greeted and assisted guests to enhance overall dining experience
- Supported servers and team members during high-volume shifts, facilitating efficient service
- Addressed customer concerns to ensure satisfaction
Homeless Shelter Volunteer
Shelter
01.2025 - 04.2025
- Distributed food to individuals experiencing homelessness, ensuring access to nutritious meals
- Assisted clients with daily needs and service access at the shelter.
- Organized meal distribution and prepared dining areas for residents.
- Coordinated supply inventory and restocked essential items regularly.
St. John's Elementary School
08.2021 - 01.2024
- Assisted teachers and staff with classroom activities and organization
Team Member
AMC Theatres
04.2021 - 12.2023
- Delivered exceptional customer service in fast-paced entertainment environment, enhancing guest experience
- Worked collaboratively with team members to meet customer needs
- Managed POS systems and processed cash transactions efficiently, ensuring accurate financial operations
- Ensured cleanliness and organization of theater spaces, contributing to a welcoming atmosphere for patrons
Education
Associate Degree - Business Administration
Orange Coast College
Costa Mesa, CA01-2028
Diploma -
Rosary Academy High School
Fullerton, CASkills
- Microsoft Word
- Excel
- Customer Service
- Communication
- Teamwork
- Collaboration
- Customer Engagement
- Time Management
- Multitasking
- Cash handling
- Dining Experience
- Health Standards
- Order management
- Upselling Techniques
Volunteer Experience
- St. John's Elementary School, 08/01/21, 2024, Assisted teachers and staff with classroom activities and organization
- Food Shelters, 01/01/25, Helped distribute food and support community members in need
Timeline
Homeless Shelter Volunteer
Shelter
01.2025 - 04.2025
Host / Takeout / Server
North Italia
10.2024 - Current
St. John's Elementary School
08.2021 - 01.2024
Team Member
AMC Theatres
04.2021 - 12.2023
Associate Degree - Business Administration
Orange Coast College
Diploma -
Rosary Academy High School